Cash:
For cash payments, inform the customer the total value and collect the cash payment saying ‘thank you’ and giving change back along with the system receipt.
You must ensure you have enough change available in the boutique, in both notes and coins.
We accept foreign currencies: EUR and USD. Make sure to follow the exchange rate according to the exchange rate in the POS system.
Credit/debit card:
Tap the card or chip in the machine, check thoroughly if the transaction is approved then proceed to finalise the transaction in the POS system.
The merchant copy retained by us and is attached to the Z- Report by the end of the day.
The customer’s copy should be handed over to the customer after their confirmation, saying ‘thank you’ . In the case of a non-approval or a card declined situation, inform the customer immediately in a discrete way. A maximum of two attempts can be made. If it is still declined after two attempts, ask the customer for another method of payment. Please take a note of customer’s name on the card as this should be mentioned when the customer leaves the Boutique. The farewell is just as important as the hello and using the customer’s name will leave a positive, long-lasting impression. Hand the packed Bateel bag to the customer by going outside the counter and thanking them for the purchase. If the purchase order is big, ask the customer if he/she needs help getting the order to their car.
The customer can also be offered delivery of the purchased items the same day.
Suggested customer service lines:
“Did you know that Bateel delivers to your office / to your doorstep within the same day now? The payment can be done via payment link if you are at home, or directly at the boutique” .
Farewell and invitation back:
Thank the customer for their visit, bid farewell and invite them back:
Note: If the customer paid by card (or is a regular customer), bid farewell using the customer’s name .
“Thank you for visiting Bateel, we look forward to welcoming you back again” .
“ Thank you for visiting us, Mrs. Victoria. We look forward to seeing you again soon. Goodbye. ”
21/11/2023
Version 1
Page 8 of 13
Made with FlippingBook - Online magazine maker