10.5 Corporate payment process

10. CORPORATE SALES PROCEDURE

Ensure the proper payment procedure and tracking is used with corporate customer payments

Scope:

9.1 – 9.13; 10.1 – 10.6; 11.1 – 11.12

Related Documents:

10.5 Corporate payment process

Purpose:

The Boutique Manager is responsible for monitoring all transactions, reconciliation and arranging payment collection for his/her Boutique.

Corporate payment procedure:

 For an advance payment, a manual invoice must be issued to the customer.

 Please record the total amount of the order on the invoice.

 Mention on the invoice that it is an advance payment, mention the value paid and balance remaining.

 Add all the products on the manual invoice.

 After the full payment, punch the order into the POS under the cus tomer’s account and mention the manual invoice number and close the transaction.

 Update the manual invoice and the original copy.

 The email needs to be sent to accounts whenever there is an advance payment and after the payment was completed.  The rest of the payment (50%) must be obtained when the order is delivered, as per the payment terms and conditions stated in the invoice/quote.  In case of any existing customers on credit sales, the Boutique Manager must follow all the above, except when the full amount of the order is posted in the system against their account.  The accounts for new corporate customers with credit sales must be approved by the Retail Operations Manager to proceed with it.  LPO (local purchase order) for governmental authorities can be accepted as a guarantee for future payment.  For any corporate orders with branding or shipping, full payment for Bateel products along with the additional charges must be collected before proceeding with the order.

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 If the credit sales are overdue, it is the Manager ’ s responsibility to communicate and follow up professionally with his/her customers and to update the accounts department and the Operation Manager accordingly.

Invoicing, printing, and freight (shipping) charges:

1. Start sales in the POS.

2. Select miscellaneous charges (Misc. Charges).

3. Select the type of charges, freight charges (shipping)/printing charges.

4. Add the amount as per the quote from purchasing and shipping department. After you add the amount, post it under the customer account.

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