5.3 Closing

5. BOUTIQUE OPENING AND CLOSING PROCEDURES

Ensure all closing procedures are followed to help setup the next shift for success and paperwork are submitted corporate as per Bateel policy 5.2 – 5.4; Cash Discrepancy Form; Incident Report, Key Handover Form; Mapal Checklist; Closing Checklist

Scope:

Related Documents:

5.3 Closing

Closing procedures:

1. Closing the shop  The Boutique front door is to be closed, 5 minutes after closing time, however if there are still customers in the Boutique the employees need to assist them and must avoid giving customers the impression that they need to leave the Boutique.  In case of lost & found items during the day, ensure to inform the mall management and complete an incident report. 2. Cash and Credit Card Closeout  Tally cash & card register as per system X report. Any shortage or excess should be reported to the manager immediately by filling in the details into the cash discrepancy and incident report.  The cash discrepancy incident report needs to be sent to the area manager, operation manager and LP.  The closing deposit form needs to be signed by the cashier and handed over to the manager on duty, acknowledging the discrepancy.

 Cash should be counted, logged in & kept separately in an envelope inside the Boutique safe

3. Cleaning the Shop  Arrange & organize the stock room, Boutique cabinets and replenish display.

 Clear the garbage bin, sanitize it, and change the plastic bag.

 Mop the entire floor including the BOH.

 Cleaning of the showcase should be done after closing of the Boutique doors.

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4. Closing Paperwork  Key handover form should be filled and signed if required.

 Email the sales for the day in standard format to the management and finance and mention any money discrepancy, excess or shortage.

 Closing checklist needs to be completed.

 All MSR cards need to be stored in the Boutique safe.

 All employees need to punch out by using the fingerprint machine.

 Switch off the lights.

 Use the keys to close the entrance and BOH doors.

Important Note : Any shortage of cash, card, currency that cannot be justified after LP investigation may lead to disciplinary action for the employee involved.

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