If the card has been previously reported as lost or stolen, then the bank or card issuer may ask to retain the card. 3. If a customer is acting suspiciously when presenting his/her card, their signatures do not match or they do not know their PIN number, telephone approval should be pursued. 4. If asked to retain the card, the employee must politely and discreetly explain to the customer that payment has been declined and that the employee has been instructed by the card issuer to retain the card. An alternative method of payment should be requested. 5. The retained card should be sent by the Boutique Manager/Manager in Charge to the Finance/Account Department, accompanied by full details. Any such incidents should also be reported to the Area Manager immediately.
14/04/2023
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