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YUKARI YAMAHIRO, from page 9
❚ ❚ “I think remote working is the way.” ❚ ❚ This group wants to stay at home permanently. They have created an optimal work-from-home setup and adapted to the digital tools they need to collaborate. The past year has solidified their existing individual preferences; they find satisfaction in their routine and enjoy focusing on themselves, their solitary hobbies, and their families and friends. While some individuals in this group may be anti- social, most of them simply don’t rely on the office to fulfill their need for social connection. ❚ ❚ Key behaviors: These individuals are the most likely to pilot new digital collaboration tools and methods that will allow them to continue working remotely. ❚ ❚ Level of COVID concern: Varies ❚ ❚ Desire to return to the office: Very low WHAT’S NEXT? Returning to the office is going to be complicated and likely uncomfortable. When designing the future workplace experience, we must address the current satisfactions and pain points of each archetype, as well as their hopes and concerns for the future. We have already seen many organizations focus on convincing the Emoji Senders to return to the office by allowing the Hand Shakers to take the lead. To ensure a successful reset and a sustainable “new normal,” however, it is important to engage with all staff in individualized ways. Every organization’s goal should be to design an experience that serves their people’s needs. “More than ever before, we must design a healthy and high-performing workplace experience around the organization’s most important asset – people.” Beyond helping design safe and healthy workplace environments, we have also been helping organizations create new and exciting cultural norms, work processes, and routines that their employees will want to come back to. These cultural norms must be tailored to each organization, such as rolling out custom venture design processes or brainstorming new rituals like daily coffee time. Again, it is critical that these new norms accommodate and engage all archetypes – engagement inspires and creates meaning, ultimately benefiting the company’s bottom line. By thoughtfully designing the workplace experience of the future, organizations can advance their business and ignite innovation. But they will only be successful if that experience meets and exceeds the demands of their people. More than ever before, we must design a healthy and high-performing workplace experience around the organization’s most important asset – people. From physical spaces to informal routines, the experience must revolve around people. YUKARI YAMAHIRO is a strategist specializing in Org Activation at frog New York. Trained as an architect, she works with teams and organizations to adopt human-centered design-thinking with an inclusive approach. Contact her at yukari.yamahiro@frogdesign.com.
workplace, they may be focused more on other priorities like remote work’s long-term effects on company culture and business health. ❚ ❚ Key behaviors: They may push the boundaries of preventative measures like mask-wearing, physical distancing, and temperature-taking, but they will likely comply with these restrictions if it means their lives can get back to normal sooner. ❚ ❚ Level of COVID concern: Low ❚ ❚ Desire to return to the office: Very high “Safety, technology, space allocation, and occupancy strategies will all be important in the post-pandemic workplace, but after 2020 organizations must put their people first in redesigning the workplace experience.” 2)The Distant Wavers: ❚ ❚ “I need to separate work and personal life.” ❚ ❚ This group wants to return to the office because they miss the separation between their home life and work life. Whether they lack a quiet, focused workspace at home or they feel like they’re “plugged in” all hours of the day, these individuals believe the blurred boundaries between work and home have kept them from peak productivity. They still feel concerned about physical health and safety but are more concerned about their mental health and individual productivity. ❚ ❚ Key behaviors: These individuals will readily comply with preventative measures like mask-wearing and physical distancing if it means they can get back to the office and to being their most productive.
❚ ❚ Level of COVID concern: Moderate ❚ ❚ Desire to return to the office: High 3)The Elbow Bumpers: ❚ ❚ “I want to reset to new norms.”
❚ ❚ This group desires to be around others but will return to the office only if the right safety measures are in place. They find that working remotely has been surprisingly productive and less distracting, but they miss the face- to-face collaboration and social connections of the office. Remaining apart from others has been mentally taxing for them. COVID-19 has shifted these individuals’ mindset significantly, and they will likely expect preventative measures to be strictly enforced. ❚ ❚ Key behaviors: They will take precaution in selecting the activities, individuals, and spaces they consider to be safe, but will likely be willing to take some risks to ensure that the organizational culture is intact. ❚ ❚ Level of COVID concern: High ❚ ❚ Desire to return to the office: Medium 4)The Emoji Senders:
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THE ZWEIG LETTER OCTOBER 11, 2021, ISSUE 1412
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