Level III Training Manual

9/14/17

Interest Based Approach

It Cannot be said that a Conflict has been Successfully Resolved if one Side Walks Away a Loser This only Preserves the Battle for Another Day. In a Successful Conflict Resolution, Both Walk Away Satisfied and, Ideally with Greater Trust and Respect

Cautionary Note There is a distinction to be made when it comes to conflicts arising in the regulatory context over enforcement matters and other types of conflicts. This lecture focuses on addressing conflicts outside the formal enforcement process. When it comes to enforcement, follow the enforcement process.

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