September 2025 Five-Star Times
What’s going on this month?
The month of September CPR Training Class (FFX) - September 8th CPR Training Class (ARL) -
September 9th 1:30-4:30 PM Flu Shot Clinic (ARL) - September 18th 10:00 AM-2:30 PM Women’s Collective - September 26th 2:00-3:00 pm
September Birthdays Kelwyn Avila Ulloa 1 Purchasing
Brian Poveromo 16 Tennis Anna-Rose Cuccias 17 Restaurants Hewan Meselu 17 Restaurants Kelsy Guevara-Maldonado 20 Restaurants Joseph Lane 20 Golf Christian Ascencio 21 Greens - Fx
Thomas Byrum 1 Aquatics Fatima Helou 1 Restaurants Aimee Hooper 2 Youth Programs Noelia Villarroel De Rojas 2 Restaurants Devin Fleig 3 Banquets Robert Magruder 3 Restaurants Heleodoro Medina Gonzalez 3 Restaurants Ronald Hernandez Claros 4 Kitchen
Alanna Johnson 21 Kitchen Nathaniel Lontoc 21 Kitchen Marcelo Quinteros 21 Greens
Noah Ogden 21 Aquatics Shirin Saberi 21 Restaurants Andrew Tessler 22 Fitness Roberto Gomez 23 Greens William Scherer 23 Golf - Fx Theodore Angel 24 Restaurants Berta Cabrera 24 Restaurants Patricia Cook-Hopkins 24 Administration Charles Englisa 24 Kitchen Robert Otey 24 Golf - Fx Zhaohui Zhang 24 Tennis Israel Hernandez 25 Greens Tyler Webb 25 Tennis Gilberto Barrientos 26 Greens Emma Cohen 26 Youth Programs Rosa Esquivel Venitez 26 Kitchen Aidan Fitzgerald 26 Golf Baylor Jarkowski 26 Aquatics Douglas Anderson 28 Kitchen Douglas Bolanos 28 Greens Miguel Ascencio 29 Greens - Fx Miguel Soriano Arevalo 29 Greens Wendy Wilson 29 Aquatics + Youth Programs Danova Claros 30 Restaurants Clare Nasser 30 Restaurants - Fx
Deidra Broyles 5 Aquatics Matthew Trone 5 Golf - Fx Josue Henriquez 6 Golf - Fx Brayden Ironroad 6 Aquatics Sloan Norment 7 Tennis Rachel Belanger 8 Golf
Sara El Habbassi 8 Restaurants Teddy Bezabh 10 Restaurants Henry Mercado 10 Purchasing Jacinto Espinosa 11 Greens- Fx Salegziabher Bekele Asmamaw 11 House Michael King 12 Greens Eskedar Teshale 12 Restaurants Katherine Douglas 13 Aquatics Caitlyn Evans 13 Golf - Fx Boris Levitin 13 Aquatics Lily Turcotte-Keen 13 Restaurants
Naomi Krischer 14 Aquatics Andy Ramos 14 Kitchen - Fx
Lauren Sutherland 14 Youth Programs Miguel Ascencio Jr. 15 Greens - Fx Jimmy Kowalski 15 Golf Christopher Polanco 15 Restaurants Lillian Richardson 15 Aquatics
National Days in
September 4 – National Wildlife Day 🦋 A reminder to slow down, enjoy nature, and appreciate the creatures that share our world. September 6 – National Read a Book Day 📚 Perfect excuse to cozy up with a story you’ve been putting off. September 9 – National Teddy Bear Day 🧸 Celebrate comfort, nostalgia, and the little things that make us smile. September 13 – National Positive Thinking Day ✨ A good day to spread kind words, encouragement, and uplifting vibes. September 16 – National Working Parents Day A heartfelt nod to all the parents balancing work and family life. September 21 – International Day of Peace 🕊️ A chance to pause and appreciate harmony—big or small—in our daily lives. September 22 – First Day of Fall 🍂 Cue the cozy sweaters, warm drinks, and golden leaves. September 28 – National Good Neighbor Day 🏡 A sweet reminder to say hello, lend a hand, or share a smile with those around us. September 29 – National Coffee Day ☕ Because nothing warms the heart quite like a good cup of coffee.
REMINDER REMINDER REMINDER REMINDER REMINDER REMINDER REMINDER YOU HAVE 1 NOTIFICATION You should not be on your phones while you are working. They are not permitted to be visible by members!
VOLUNTARY RESIGNATION NOTES/LETTERS As a reminder, whenever an employee voluntarily resigns, it is recommended that they provide a written resignation note or letter. This documentation ensures there is a clear record that the decision to resign was made voluntarily. A resignation letter can be brief, but it must include: Employee’s name Intention to resign Effective date of resignation A statement confirming the decision was made voluntarily Employee’s signature
Please ensure this step is completed before processing the employee’s separation.
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Click here to get all the details and reserve your spot!
5 STEPS
TO PULL YOUR PAYSTUB VIA THE ADP APP
1. Put your login credentials
2. On the second row (down on the search tab) select the "pay tab" (it has a bill symbol)
3. Select "View details"
4. Select "View statement"
5. Save Paystub
SEE NEXT PAGE FOR P I CTURES
Actions you should take when you spot a scam email. How to Report Phishing Emails
1)Know your coworkers’ communication style- Be familiar with how your team typically writes and communicates. Unexpected tone, poor grammar, or odd requests from someone you know could be a red flag. 2) Stay current on workplace updates- Keep up with internal communications so you can better recognize fake or unusual emails that seem "out of place" with recent happenings. 4) Never forward a suspicious email- Avoid sharing potentially dangerous messages with coworkers, even to ask if it's legit — this increases the risk of someone else clicking it. 5) Use the “Phish Alert” button- Click the Phish Alert icon (circled below) to report and block the sender. This notifies the security team and helps prevent future attempts.
What Makes a Great Place to Work?
strength comes from our people. A workplace is more than a job, it’s a community where every employee feels valued, supported, and proud to belong. At Army Navy Country Club, we believe our
As an employee, you should experience:
Pride in sharing where you work Respect and inclusion, no matter your role A warm and welcoming start when you’re hired
Competent, reliable leadership Honest and ethical business practices
The Characteristics of a Great Place to Work:
A great workplace doesn’t just happen, it’s built every day through the way we lead, support, and care for one
another.
What sets a great workplace apart:
every role is valued. Opportunities for Growth – Training, mentorship, and pathways to achieve your potential. Work-Life Balance – A commitment to wellness, flexibility, and balance inside and outside of work. and leaders who empower others. Culture of Trust & Respect – Every voice matters, and Strong Leadership – Clear vision, consistent guidance,
proud, motivated, and inspired to do their best work. workplace, they create a community where employees feel When these qualities come together, they create more than a
Etiquette Essenials: Serving with Excellence A Quick Guide to Exceptional Hospitality
First Impressions Matter 10-Foot Rule: Make eye contact, smile, stand tall. 5-Foot Rule: Greet by name/rank. (“Good morning, Captain
Smith…”)
Professional Appearance & Communication Neat, pressed uniform
No slang or phones Confident body language Anticipate needs, offer help Titles + last names, warm tone Apologize, don’t blame. Own it, follow up, close the loop. Listen fully, don’t talk over, clarify.
Handling Member Complaints
Member Rule Infractions Stay calm, respectful.
Involve manager if unsure. Address discreetly, escalate if needed.
Report serious issues.
Hospitality = Respect
“Etiquette isn’t about rules — it’s about making people feel
valued.”
Etiquette Essenials: Serving with Excellence A Quick Guide to Exceptional Hospitality
“I don’t know.” → “I’ll find out for you.” “Calm down.” → “I understand, let’s find a solution.” “No problem.” → “My pleasure” / “Absolutely.” “It’s our policy.” → “To ensure the best experience, we…” Phrases to Avoid (and Better Options) “Not my job.” → “Let me find the right person.”
Dress Code Standards
Professional image required Address privately, respectfully Offer solutions, give feedback Document & escalate if repeated
Hospitality = Respect “Etiquette isn’t about rules — it’s about making people feel
valued.”
Woman's Collective
SEPTEMBER 26TH, 2025
When: 2:00 – 3:00 PM Where: Vandenberg Room Topic: “ Bouquet Building”
Join us for a Women’s Collective session of bouquet building! Connect, unwind, and let your creativity blossom as you design a beautiful arrangement that’s uniquely yours.
Please RSVP to Lexi.Dean@ancc.org if you’d like to join!
REMINDER! Flu shot clinic is this month! When? September 18th What Time? 10 AM - 3 PM Where? Vandenberg Room
What’s Available? Flu Shot COVID booster Shingles
September Trivia is here!
Stop by the HR office and take a moment to answer this month’s trivia question! It’s a fun way to test your knowledge. We’d love for everyone to join in!
Department of the Month
5. Fun Facts: 1.Over 18,000 active users on the Club's website, with an average of 3,000-5,000 accessing the website weekly 2.Average of 220 tours given annually (at both Arlington and Fairfax) 3.Average or 250 new members join the Club annually 4. Total of 29 membership categories based on initiation fee and eligibility requirements 5.Currently 348 on the Resident membership waitlist, averaging 38 months wait for new membership applicants.
Marketing and Membership
Recipe of the Month!
Caramel Apple Crisp
A sweet way to welcome fall—this dessert has warm cinnamon apples, a buttery oat topping, and a drizzle of gooey caramel. Perfect for sharing on a crisp September evening!
Recipe of the Month!
Ingredients: 6 medium apples (Granny Smith or Honeycrisp work great), peeled & sliced 2 tbsp lemon juice 1 tsp cinnamon ½ tsp nutmeg ⅓ cup sugar 1 cup rolled oats ¾ cup flour ½ cup brown sugar ½ cup unsalted butter (cold, cut into cubes) Pinch of salt Caramel sauce (store-bought or homemade)
Instructions:
1.Preheat oven to 350°F (175°C). 2.In a large bowl, toss apples with lemon juice, cinnamon, nutmeg, and sugar. Spread evenly in a greased baking dish. 3.In another bowl, mix oats, flour, brown sugar, and salt. Cut in butter until mixture resembles coarse crumbs. 4.Sprinkle topping over apples. 5.Bake 40–45 minutes, until apples are tender and topping is golden brown. 6.Drizzle with caramel sauce before serving.
Michael Pinkerton
Congratulations! Please swing by the HR office to grab your prize!
August Birthday Raffle Winner!
Look Ahead
Into the month of October
Women’s Collective - October 31st 2:00-3:00 pm
Connect with us on LinkedIn! @ArmyNavyCountryClub Build your network and stay update with what’s going on around the club!
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