6 Payments Unless otherwise agreed in writing by Hydrolico at the time of order processing, payment for all Products must be made prior to shipment. Hydrolico offers certain credit facilities through its credit department, which are subject to acceptance by Hydrolico and the credit terms are at its sole discretion. Hydrolico International Inc. Accounts Receivable 55 rue Théodore-Viau, Terrebonne, QC J6Y 0J8, Canada. Hydrolico may suspend or delay the manufacture and/or shipping of subsequent Products or cancel or terminate pending orders due to late payments by the Customer. The Customer will reimburse Hydrolico for all damages incurred by Hydrolico as a result of such delay, cancellation or termination. The balance of the unpaid bills will increase at an interest rate of one percent (1%) per month (12% per year). 7 Shipping All products will be delivered FOB to the Hydrolico shipping point by Incoterm. Hydrolico will determine the shipping and delivery method unless a prior written agreement between Hydrolico and the Customer is in place. All shipping and delivery dates provided by Hydrolico are approximate. Hydrolico shall not be held liable for delays in the delivery of any product for any reason or for the costs associated with this. Hydrolico shall not be responsible for handling fees or other transportation costs or incidental expenses. The Customer bears all the risks of loss of the Products, upon delivery by Hydrolico to the carrier or upon collection by the Customer at the Hydrolico warehouse. The Customer will be responsible for filing and pursuing claims with carriers for loss or damage to Products in transit. Hydrolico makes no representation with respect to the authorizations that may be required to ship Products and assumes no responsibility in this regard. The Customer undertakes to carry out the checks and to obtain all the authorizations that may be required for transport. Hydrolico may deliver the Products in several batches and bill each batch separately. Any request by the Customer to cancel part of an order prior to delivery must be made in writing. The Customer will pay the full cost of completed custom orders and stored custom components. Items held at Hydrolico at the request of the Customer or as a result of a failure by the Customer will incur storage fees of five percent (5%) per month of the total amount of the Purchase Order. Any order shipped by Hydrolico and refused by the Customer will be treated as a Product return. Special orders and/or Custom Products, including but not limited to cut rods and tubes, cannot be cancelled. Hydrolico may, without prejudice to any other right or remedy, cancel any order from the Customer or postpone shipping in the following events: the Customer does not pay the amount due to Hydrolico by the due date; (i) the financial situation of the Customer is unsatisfactory to Hydrolico, at our sole discretion; (ii) the Customer does not comply with any applicable law, rule, or regulation; or (iii) the Customer does not comply with these Terms, the Privacy Policy, or any other agreement with Hydrolico. 8 Product Returns Product returns are authorized at Hydrolico's sole discretion. The Customer must not return products without the prior written authorization of Hydrolico and without marking such return with a Hydrolico Return Merchandise Authorization (“RMA”) number provided by Hydrolico for such return. RMAs can only be obtained from Hydrolico by calling (450-628-6644) or 877-628-6644, or by making a request via email to info@hydrolico.com. The Customer shall assume all risks associated with the return of any Product. Returned Products must be received by Hydrolico within forty-five (45) days of receipt of the Product by the Customer, at the location designated by Hydrolico. Returned Products must not have been used, and must be free from any damage, be safely packed and marked with the name of the Customer and the RMA issued by Hydrolico.
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