Skills / Abilities
Essential Desirable Assess Via*
Excellent interpersonal skills, establishing relationships and maintaining contacts with people from a variety of backgrounds. Strong customer facing, interpersonal and verbal communication skills with the ability to work confidently and diplomatically with people at all levels Familiar with methods and techniques for delivering effective presentations. Proficient in methods and techniques for running effective meetings and for understanding and influencing the roles played by other participants. Proven experience in the application of IT skills, particularly Microsoft products: Word, Excel, Power Point and Outlook and databases and ability to learn new systems. Additional Attributes Commitment to deliver and promote equality, diversity and inclusivity in the provision of services Ability to acquire an understanding of the underlying issues in complex problems or situations. Proactive in identifying opportunities and taking forward initiatives An ability to prioritise and to schedule workloads in the face of conflicting demands, and to be flexible in response to changing situations. Ability to work as a team player with other members of the management team, Estates staff and colleagues across the University Commitment to continuing professional development to stay up to date with developments in the provision of maintenance services, legislative compliance and people management Commitment to delivering a high quality maintenance service and excellent customer service
Y
I
Y
I
Y
I
Y
I
Y
I
Y
I
Y
I
Y
I
Y
I
Y
I
Y
A/I
Y
I
*Criterion to be assessed via: A = application form or CV/cover letter I = interview questions T = test or presentation at interview
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