Associate Newsletter Dec 19 - Final

MARK KOCZENASZ Client Services − Client Services Manager Mark has a diverse background with more than 20 years working in the logistics industry. He’s worked for a carrier, a shipper, 3PLs − both Freight under Management & Brokerage, e-commerce fulfillment and even for a software as a service TMS software developer. Mark is originally from Michigan although he spent eight years in Illinois before moving to North Carolina in 2013. Mark’s degree is in Psychology. He is married to Monica and they have two adult children, Alecia and Adam. Mark also has three young granddaughters, including twins Charlee and Reagan and baby sister Parker.

CORA COURTNEY Cora Courtney is a Manager of Processing Services working in our Overland Park operating center. Currently serving 30 customers, Cora’s team includes seven Processing Analysts, one Senior Processing Analyst and one Processing Assistant. Their job is to find the most efficient ways to process invoices quickly, as well as create procedures that ensure customer invoices are billed correctly. Cora enjoys working with her team and others to find all the puzzle pieces to issues and getting those pieces into place to find a resolution. “I have an amazing team here in the Overland Park office, and there are wonderful folks that I work with in other areas of TI,” she said. “I am glad to be part of the organization.” Outside work Cora enjoys trap shooting, cooking, taking the dogs to the dog park, and spending time with her family and friends. Cora’s husband Larry is an avid waterfowl hunter, which provides her with the opportunity to cook meals that are outside the traditional grocery store purchases.

Cora’s family includes two dogs, 9-year-old chocolate Labrador Boomer and 7-year-old rottweiler, Cali, and her step- son Kasey and his fiancée Madison, who are expecting

a baby boy in April. Larry and Cora are extremely excited to spoil their first grandbaby as much as possible!

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