JOB DESCRIPTION
Specific Responsibilities
• Represent the Head of Admissions as and when necessary both internally and externally • Support the Head of Admissions in managing and co-ordinating the work of the Admissions team throughout the annual admissions cycle including team members in multiple locations • Take on senior projects and responsibilities as delegated by the Head of Admissions that may include but are not limited to; • Team management, structure and budgeting • Statistical insight • Stakeholder management • Team KPIs • Associated admissions policies and protocols • Improving conversion • Improving service delivery • Audit and compliance Team Management • Manage the day to day work flow of the Admissions Officers ensuring resources are utilised to their full capacity at all times to achieve set targets • Oversee (via management of Senior Admissions Officers) the workload of any temporary staff added to the Admissions team to help deal with peak periods • Manage, develop and support staff through ongoing coaching and 1-2-1’s, ensuring staff are empowered and enabled to deliver world-class customer service • Lead by example, demonstrating good management principles for all to follow • Develop good relationships with all stakeholders and promote and support a working environment where staff are happy to come to work • Provide regular pipeline updates on applications, offers, service level agreements, targets and key performance indicators to the Head of Admissions as required • Ensure a thorough knowledge of all products offered and ensure this knowledge is transferred to the Senior Admissions Officers and Admissions Officers as required via delivery of relevant training • Delegate tasks to the Future Students Team as necessary during each application cycle
Specific Responsibilities
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