Delivery • Work with the Admissions Process Officer to ensure that all products and courses can go live on time, in accordance with the Core Product Schedule, through proactive, timely intervention and in partnership with key business owners • Act as key admissions contact for programmes and changes to existing programmes, to ensure that all initiatives are delivered with minimal impact to customer experience and operational integrity • Work in conjunction with other senior staff within Admissions to support new & amended product release across the institution including requirements writing, UAT, sign off and support for roll out to live environments Customer Focus • Champion process efficiency within the customer facing functions and act as a key custodian of ‘the customer’ experience • Promote and sustain a constructive, supportive and friendly working relationship with all customers, external and internal, immediate and senior management and other work colleagues • Deal with feedback from unsuccessful applicants and any informal complaints regarding Admissions
In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned by the Director of Admissions, Access & Participation and members of the Executive Board from time to time. The job holder has a duty to take reasonable care for the health and safety of themselves and of other persons with whom they come into contact at work. The job holder also has a duty to co-operate with the University in complying with any statutory duty or requirement concerning health and safety at work. In particular, they must familiarise themselves with the Health and Safety Policy and its safety and fire procedures.
This job description is to be read in conjunction with the relevant Roles and Responsibilities Career Level document.
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