Employment Relations -Business Improvement Update
Listening to our members - survey
A full review of all feedback and suggestions is currently under review and while the sample of testimonials was not obligatory the sample size below is indicative and much appreciated.
This edition is to provide members and the broader industry an overview of the services provided to members only and to ensure we adopt a continuous improvement survey recently. Pleasingly, the sample size was near on 10 per cent of our overall membership base, covering all parts of our state and included Restaurants-Cafes, Hotels, Accommodation, Community and Sporting Clubs and other hospitality member businesses. The primary purpose of facilitating a member survey was to gauge a real-life member drill down for a continuous improvement feedback loop on services provided.
THA Member ER Services Survey Response Sample Snapshot: “It is reassuring knowing we can engage with ease to obtain clarification for pressing issues. We felt well supported and confident with information provided.” “As a new business owner to the hospitality industry, I’ve had so many questions and received fantastic guidance where required and always in a timely manner. I encourage all my fellow foodie business owners to join the THA.” “ER Support through the THA has been excellent. Always a quick response, thorough and with follow up to ensure I understand correctly. Personalised yet professional guidance and support with all matters re the Award, staffing issues, employment contracts, disciplinary procedures. THA and ER support feels like and extension of our business and not a serparate organisation and nothing is too big or small to deal with. Even with my small business, I’ve never been made to feel like an inconvenience.” “We have only been members of the THA for a short time, however everything that we have received so far has been excellent. There is so much assistance, information and interest in our business. Everything has been provided with care and is extensive. I thoroughly recommend the THA to any hospitality business.” “Only a phone call or email away is expert advice. A valuable part of our THA membership.”
Webinar Schedule: Invitations and links will be sent prior to each forum.
Applying a simple measure of services, we adopted a 1,2,3 rating as a measure against five key deliverables. Adopting a full end to end service, including Business Improvement services, has shown positive results as a proactive rather than reactive i.e. just Fair Work response that has been a growing core service now in place.
• July 4th Tues 11am • September 5th Tues 11am • November 14th Tues 11am • January 2024 (time, day TBC)
Enquiries? Contact Merv Saltmarsh E: merv@tha.asn.au Ph: 0407869924
26 Tasmanian Hospitality Review June/July Edition
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