Fulfilling Book Orders AVOID BACK ORDERS Select one of these options on the order form to avoid not receiving the number of books you are interested in ordering: • Do not backorder. • Do not substitute. Ship available items only. • Substitute by sending additional copies of books ordered. • Provide your own list of substitutes. (Please list item number and book titles on a separate sheet.) SHIPPING • We’ll process your order within 48 hours. • You’ll receive your order within 14 business days. • We can expedite shipping, though additional fees apply. • For quick and efficient delivery, we might ship your order in multiple shipments. Customer Service Inquiries: Call 1-800-724-2222 prompt 3 • Change your order (up to 48 hours from order receipt date). • Track the status of your order. • Address and fix any issues associated with your shipment. NO-RISK GUARANTEE: All prices listed on the order form already reflect the ROR discount. Prices are in effect until January 31, 2023. Every Scholastic product is unconditionally guaranteed. If for any reason you are not completely satisfied, contact us within 30 days and we will credit your account, no questions asked. When corresponding about your orders, please include your invoice number and date of order.
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PAYMENT OPTIONS Reach Out and Read Prepaid Account
When you set up your Reach Out and Read program, you will be assigned an individual Scholastic account. You can find your account number on your award letter or by going to myROR.org and entering your program information. If you are interested in depositing prepaid funds from grants or other sources into your program’s account with Scholastic, you must complete the Scholastic/Reach Out and Read Prepaid Form and include it with your program’s payment. It is imperative that you identify your Scholastic account number to ensure that funds are posted correctly. To access the form, go to myror.org or contact Scholastic at 1-800-225-1761. NOTE: Prepaid funds will be held in your program’s account for up to one year of account inactivity resulting from no additional program funding and no Scholastic products being purchased with current funding during such period. After one year of account inactivity, Scholastic will refund your program’s prepaid funds to the original sender or card details provided unless contacted by a representative in your program. CREDIT CARD We accept MasterCard, Visa, American Express, and the Discover Card with a minimum of a $25 order. To promptly process your order, please provide your phone number and signature on your order form so we can call you to securely obtain your credit card information. CHECK/MONEY ORDER Payment by check or money order can be made with your order or upon receipt of invoice. Your check or money order should be made payable to Scholastic Inc. BILLING AND PAYMENT INQUIRIES: CALL 1-800-225-1761 • Copies of invoices • Clarification of invoices • Billing histories • Prepaid balances • Billing discrepancies
To Order: Email: rororders@scholastic.com | Fax: 1-800-560-6815 | Online: rorstore.scholastic.com 41
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