We make it clear to tenants that they should contact us regarding any breakdown or problem. Having investigated the circumstances, we call out the appropriate contractor, either one nominated by you or one known to us. Clearly in the case of a night time or Sunday emergency, when we are unavailable, the tenant must take appropriate action. The contractor submits his invoice to us and we settle it out of the rental income accounting to the landlord on his monthly statement. What happens if a repair to property or equipment is required during the tenancy? Can I stipulate – no pets, no children, etc? Yes, of course, but bear in mind that this may restrict the market and make a letting more difficult. In any event, our policy is to discount smokers to let the property due to the adverse effect on decoration. How do you check the suitability of prospective tenants? Each prospective tenant is asked to provide references from their bank, employer and current letting agent or landlord (if applicable). Additionally, we carry out further checks through a reputable credit referencing agency. In some cases prospective tenants may be asked to provide a guarantor if they do not have a history of owning or renting properties. Each tenant is interviewed and their general suitability is assessed by us. You may meet the prospective tenant should you wish, however, regardless of whether you do so or not, you retain the right to reject an applicant at your discretion. Tenants pay one month’s rent in advance at the start of the tenancy and rent on the 1st of each month. Where we are on a Full Management basis, credits are sent out by BACS to your nominated bank or building society account on or around the 15th of each month, and you are sent a statement showing any deductions from rent received with supporting invoices. All accounts are audited monthly to comply with RICS regulations. How and when do I receive rent? How are rent accounts dealt with? Rents quoted normally exclude all outgoings (utility accounts, etc), except where the building is part of a development sharing communal facilities and a service charge and ground rent may be payable. In such cases the landlord would remain liable for such payments. Statements are sent out monthly and show all income and expenditure for your property in the period. The balance is remitted to your nominated bank or building society.
Do you ask me before authorising repairs, etc?
01722 336 422 We like to, if you are readily available. However, particularly where a landlord is overseas, we ask for his authority to spend up to £200 on an essential repair/replacement. We hope you will have confidence in our judgement, and we aim to minimise landlords’ expenses while maintaining the property to a reasonable standard. All contractors used by us are selected specifically because of a) standard of workmanship, b) competitive charging, and c) reliability. Please note that, unlike some Agents, we do not charge the contractor a commission on any work introduced. 7
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