Thank you for trusting Four Seasons Elizabeth House to provide quality care for you and your loved ones. Since 1979, we have provided trusted, compassionate care throughout Western North Carolina. We are honored to to provide compassionate care and are commited to co-creating your care experience with you, whether you are a patient, family member or friend. In this manual you will find information and training specific to your stay at the Elizabeth House as well as some of the daily activities you might see. Your well- being is very important to us and it is our goal to keep you comfortable, well-informed, and supported. If for any reason Four Seasons has not been able to meet your expectations, we want to know how we can improve. Please call 828.233.0372 and I will be notified immediately of your concern. You are entrusting us with your care, and we will do whatever we can to help you meet your goals and live fully with respect and dignity in comfort and peace. It is our honor to care for you. Sincerely, Welcome FROM OUR PRESIDENT & CEO
Making Yourself at Home Visitor Hours & Amenities ................................. 2 Inside the Private Rooms .................................. 3 How to Adjust Bed, Call Nurse, etc ................. 3 Your Care Team ............................................... 4 Levels of Care at Elizabeth House ........ 5 Symptoms Frequently Seen in Hospice Care Pain ........................................................................ 6 Anxiety .................................................................. 7 Constipation .......................................................... 7 Trouble Breathing ................................................. 8 Nausea & Vomiting .............................................. 8 Restlessness & Agitation .................................... 9 Ways/Routes to Administer Medication ..................................................... 10 Safety ............................................................... 11 Medical Examiner Cases ......................... 11 Signs that End of Life is Near ............... 12 Frequently Asked Questions ................ 13 After Death ..................................................... 14 We Honor Veterans ................................... 15 Contact Us: Accessibility ........................ 16
Dr. Millicent Burke-Sinclair, Ed.D, MBA, MLAS, SPHR®, SHRM-SCP President and CEO
Please note that additional information includ- ing our Policies and Privacy Information is contained in the larger Hospice Training Guide
We are available 24/7 to answer any questions or help with any needs you may have. Please call 828.692.9633 any time for a direct line to the Elizabeth House Front desk.
which you should have received along with this Guide.If you did not receive it, please let us know. You can also access it at: FourSeasonsCare.org or by scanning the QR Code.
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