George’s Journey: Thriving with the Right Support Background George moved to a Consensus service in October 2025. Before this, he had lived in a number of residential, supported living and nursing-led settings, having experienced different environments and support approaches. George arrived at Consensus at a point in his life when he was ready to focus on building greater independence, developing routines that worked for him and achieving his personal goals.
The Impact Since moving into his own flat, George has thrived,
What we did George was supported by the Positive Behaviour Support (PBS) team and his support colleagues to build a life around his goals, strengths and interests. By taking the time to understand what was important to him, the team worked alongside George to develop support that reflected his preferences, aspirations and individual needs. A key part of this was co-producing George’s traffic light plan, ensuring his views and experiences shaped how support was delivered. The PBS team also worked closely with colleagues to provide consistent, person-centred support and create opportunities for George to pursue the things he enjoys, including going to the gym, healthy cooking, volunteering and attending church. George has played an active role throughout, helping to shape his own support and contributing to staff training alongside the PBS Practitioner, sharing valuable insights that help colleagues support him in the way that works best for him.
developing greater independence and positive, consistent
routines. He volunteers weekly at the local food bank and wildlife centre, attends church every Sunday, and is exploring a Christian camp. George is actively involved in decisions about his support and is helping to shape the development of his staff team. Through increased confidence, he continues to lead a fulfilling life that reflects his goals, interests and identity.
George “I feel a lot happier in myself now. I’m doing things I didn’t think I could do before, and that makes me feel proud. My life feels better because I’m trying new things and feeling more confident every day.”
Impact Report 2025/26 | Consensus 16
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