People We Support
Services & Support Colleagues
We’re an Upside-Down Organisation.
Central Support Team
Executive Team
An upside-down organisation puts frontline teams first, with leaders focused on providing the support, tools and environment they need to do their best work.
At Consensus, this means the people we support, and the colleagues who support them every day, are at the top of our organisation, with everyone else there to help them succeed.
One way we bring this approach to life is by listening to our frontline colleagues and acting on what they tell us. Through our annual colleague survey, we gather feedback on what’s working well and where we can improve. This has led to changes including new systems being introduced in 2025/26 and the expansion of our Positive Behaviour Support (PBS) and Complex Support team. By turning feedback into action, we can better support our operational teams and improve outcomes for the people we support.
Consensus | Impact Report 2025/26 5
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