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Sales +44(0)1524 737000 info@havwoods.com www.havwoods.com/uk
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Faulty goods If the products arrive with a manufacturing fault, please contact our customer services telephone line: 01524 737000 or email us: info@havwoods.co.uk. If you call us we will try to sort out your complaint while you are on the phone. If this is not possible the advisor will agree a course of action with you, in line with our terms and conditions. Changing your mind Subject to our terms and conditions, and in line with the Consumer Contracts Regulations 2013, you have 14 days after the day you (or someone you nominate) receives the order, (or where the order is split into several deliveries over different days, 14 days after the date of the last delivery) to notify us that you wish to cancel the order. • Please note bespoke or special order products (including wooden profiles) cannot be returned for credit. • To cancel an order please contact our customer services telephone line: 01524 737000 or email us: info@havwoods.com. • You must return the products to us as soon as reasonably practicable and in any event within 30 days of delivery. • The product must not have been removed from their packaging or in any way handled, modified, or installed (such that they are no longer in a saleable condition). • If you cannot arrange carriage yourself, we can collect the complete order from the address to which they were delivered, on your behalf. Such collection will be at your cost, and at your risk. NB Warranties only applicable to floors installed with Havwoods fixing products and maintained with Havwoods maintenance products, unless otherwise stated. Delivery rates All orders over £1,000 delivered free on a 3-4 day service, to standard destination UK mainland. All next day deliveries £50.00 kerbside only, due to the nature of the products these may not come off on a tail lift, please ensure enough labour is on site to accept the delivery as this may require handballing from the side of vehicle.
Surcharges Moffett assisted delivery for Greater London: (Reservation required) £150.00 Special dedicated delivery service, this can be tailored to meet your specific needs: (Reservation required) POA Please note: Kerbside is closest kerb to the side of the vehicle, and does not include driveway or onto the property. These rates apply to UK Mainland and apply to products up to 2.4 metres in length. POA for non- Mainland and Scottish Highlands, and/or products in excess of 2.4 metres. Above deliveries are kerbside only. Due to the nature of the products, some may not be offloaded using a tail lift and will have to be manual handled from the vehicle. Please ensure suitable labour is at the delivery point to offload your delivery. Description & material specification Any samples, drawings, images, descriptive matter, or advertising produced by us and any descriptions or illustrations contained in our catalogues, websites or brochures are produced for the sole purpose of giving an approximate idea of the products described in them. they shall not form part of the contract or have any contractual force. the images of the products are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the print of this brochure will accurately reflect the colour of the products. Your products may vary from those images shown within. Please note that Havwoods Ltd Terms and Conditions of Sale, as displayed at www.havwoods.com/uk, apply to all transactions. All prices are per square metre unless otherwise stated. Offers subject to withdrawal without notice. All coverages quoted are only approximate. All prices are subject to Havwoods standard Terms and Conditions, as displayed at www. havwoods.com/uk. E.&O.E. This issue supersedes all previous price lists. © Havwoods 2024. All Rights Reserved.
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All prices are shown per ln/m unless stated and exclude VAT. Prices accurate at time of printing.
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