Flattening the Curve: Change Communications for Real People

Testimonials

JANELLE OROZCO Chief Procurement Officer

HEMA CHHANIYARA Senior Marketing Manager

Adam was able to join my organisation and quickly dive in to add value. He quickly understands the business needs and comes up with strategic and tactical ideas to meet them. He brings experience, curiosity and best practice. He is highly organized with a keen attention to detail and always does what he says he will do. Adam was the third communications strategist that we worked with on our transformation and by far the best one.

JEFF VANDER LINDEN Head of Organisational Development, Global Procurement

JON RAPP Transformation Managing Director, Global Facilities Services Company

Adam is a solid comms-for-change professional, listens and senses well, understands what motivates people and drives motivational and transparent comms to bring credibility to leadership comms events. Adam drove development of comms strategy, plans and calendars and on-time, high- impact realisation of them in practice. I appreciated his right-to-left thinking and planning and his dedication to keeping to milestones and deadlines.

Adam was a key part of my extended team, supporting the communications and change management for the transition of new real-estate outsourcing contracts. I believe he has the key skills for supporting change management as well as an ability to understand and communicate to mitigate employee resistance. He is also able to help employees see which direction they’re moving in and demonstrates other soft skills like an ability to influence others, problem-solving and working as part of a team.

MARK COMPTON-JAMES Head of IT and Digital Services

ADAM SMITH Corporate Director Facility Management

Adam joined our change and transformation team to help us engage our key stakeholders in preparation for significant change within our ICT function. On a specific date, we were taking our ICT maintenance services back in-house to a shared service arrangement, and moving all interaction from telephone and email, to online only – a significant behavioural change for Southwark Council. Adam quickly identified the key change communications challenges and designed a plan to ensure maximum engagement of our 4,500 users. His understanding of the need for bespoke messaging and the impact on individual groups, helped ensure everyone was prepared for ‘Day-1’ which saw minimal disruption to the Council’s business.

Adam was part of a global outsourcing of Facility Management for Tetra Pak. At the time this was a new area for us and we were generally blind in how to move forward. From the very first meeting we felt we were in safe hands, with Adam walking us through the process and offering advice above and beyond his primary scope to help us to manage our own internal aspects too. He delivered on his promises and was always available for additional support as required. On the softer side, his passion and down to earth approach was refreshing in a world of consultants that over complicate and over promise.

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