Additional Policies
Patient Communication Support Services
Ochsner provides the following interpreter services to hearing-impaired, LEP, and ASL patients: In-person interpreters Video Remote Interpreting (VRI) Over the Phone Interpreting
Interpreter services are available to patients 24/7 free of charge upon patient request or staff identification of need. Each such patient shall be informed that Ochsner provides these services, the specific means through which they are offered, and that they are offered at no charge. The patient may decline services and choose their own interpreter, provided the interpreter is not a minor. Declination should be documented in the electronic health record. Requests for in-person interpreter or Video Remote Interpreting (VRI) services should be coordinated through Language Services, accessible in Ochweb or by phone at 504-842-3719 during regular business hours or 800-643- 2255 after 5 p.m. and on weekends. All patients reserve the right to control their care decisions, including the right to refuse care of any kind for any reason. Patients who are unable to communicate their care preferences may depend on an Advanced Directive in the form of a Living Will or Health Care Power of Attorney. A physician will determine who will be responsible for medical decisions for those who cannot communicate their own choices; any challenges to this or accusations of abuse by the person elected should be reported to the clinical rotation supervisor who will contact Legal Affairs. All waste reduction measures will be followed in alignment with department operating protocols. Breaks and meal periods will be taken only with approval of the clinical rotation supervisor away from view of patients. A designated time and area for non-clinical activities will be communicated. Non-clinical activities include but are not limited to personal conversations, eating, and gum chewing. Sleeping and the appearance of sleeping at any time, including during break periods, are prohibited. Accommodations for disabilities or medical factors must be communicated to the academic institution, Clinical Education, and/or the clinical rotation supervisor so reasonable adjustments can be made. Students and interns are not considered employees and will not receive any compensation from Ochsner Health or from families of patients for care provided, hours worked, or other services performed. Please see the Conflict of Interest policy for additional guidance. Gifts, inclusive of cash, gift cards, and items of extravagant value, may not be accepted. Gifts of nominal value and those coordinated through Ochsner Academics such as meal vouchers and via the Philanthropy Department may be accepted but must not include expectation of unfair favorable treatment of any party for any reason. Additional Policies
Patient Arm Bands
White: Patient Identification Red: Check allergies Green: Latex allergy Yellow: Fall Risk
Pink: Restricted extremity Orange: Communication Impaired Blue: Hazardous Medication
Severe Weather and Disaster Policy
Students are to adhere to the disaster plan in place by schools. In conjunction with the schools’ policies, in the event of severe weather or an area disaster and if necessary, the students will be dismissed in adequate time to evacuate to a safe location. Students cannot attend clinical rotation in the event of an evacuation order.
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