Living the Values
Our values begin with our patients. They are always our first priority, central to everything we do.
We respect the dignity and needs of patients, customers, families, and guests. We promote a safe environment by removing clutter, ensuring cleanliness, keeping equipment in working order, and reporting damages equipment and unsafe situations immediately.
We include patients in decisions about their care. We use the principles of caring communication.
We celebrate individual differences and take initiative to understand and show respect for others’ experiences, needs, values and skills, especially where they differ from our own. We ensure all voices are heard and opinions considered by inquiring, actively listening, and acknowledging responses. We acknowledge our assumptions and blind spots and are open to learning about them from others. We work to remedy the situation if we say or do something others perceive as hurtful.
We have the courage to do the right thing, at the right time, for the right reason. We hold ourselves and others accountable for delivering on the things we say we will do. We safeguard the privacy and accuracy of all information, correspondence, and confidential conversations while following all applicable laws, ensuring data is shared in a secure and appropriate way. We protect the organization’s time, resources, and equipment and do not share passwords.
We are team players and work collaboratively with others. We seek our team’s input and find common ground, ensuring that all members feel heard and respected. We embrace change and are open to new ideas and approaches. We give and seek timely and productive feedback.
We assume good intent and seek first to understand. We welcome questions and differing opinions without judgment, listen without interrupting, and try to understand other views and feelings even when different from our own. We seek opportunities to help patients, customers, and team members. We make a conscious decision to have a positive, willing, and flexible attitude each day. We speak respectfully and utilize tone of voice and body language to demonstrate empathy and kindness.
We work to exceed expectations by consistently providing high quality service. We learn from our success and failures to continue to improve performance. We commit to lifelong learning, proactively seeking opportunity, feedback, and coaching for ongoing growth and development. We stay informed of responsibilities, changes, and events.
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