Professional Conduct Department and unit phone lines must be kept open for regular business and for emergencies. All communication should be promptly attended, clear, and courteous and identify the department or area, your name, and position (student). If a call must be placed on hold, be certain to get back to the caller as soon as possible or at least every two minutes while awaiting guidance. Electronic Communications, Personal Devices, and AI Cell phone use may be authorized by the department leader and clinical rotation supervisor to meet patient care or facility operation needs. Cell phones and other personal electronic devices, including headsets and ear pieces, should be set to vibrate or silent mode in all areas, including break rooms, shuttles, and other areas of Ochsner facilities. Personal electronic devices should be kept out of the public’s view (e.g., not worn, attached to clothing, or placed on work surfaces). Personal calls, messages, and entertainment must be kept to a minimum, are ideally reserved for break periods, and in no way interfere with the delivery of patient care. When utilizing Ochsner electronic devices, there should be no expectation of privacy. Browsing data, file exchanges, and content of removable drives are subject to review for security purposes. Use of AI tools must be within a platform authorized by Ochsner Health, adhere to HIPAA guidelines, be lawful including intellectual property laws, adhere to Ochsner Health policies, and not detract from or replace quality care decisions.
Professional Appearance
Students are expected to maintain a professional, comfortable, safe, and functional environment that complements the high quality of care offered at Ochsner. Students must maintain personal hygiene habits and adhere to the specific dress code designated by the programs and clinical rotation area for the duration of their shifts as well as when entering and leaving any Ochsner setting. Photo ID with name and role must be visible without obstruction above the waist in compliance with Joint Commission standards; all patients have a right to know who is involved with and authorized to provide care. Preferred names (e.g. Jim vs James, Meg vs Margaret) may be displayed. Nail tips should not exceed 1/4 inches beyond the tip of the finger. No artificial nails, gel polish, dip powder, acrylic polish, and/or fingernail jewelry should be worn when contact with patients, care supplies, equipment, or food may occur. Polish worn must be free of cracks or chips and allow visibility for cleanliness beneath the nail. Surgical gowns, caps, hair nets, and shoe coverings are strictly prohibited outside of surgical areas. In areas or situations wherein masking is indicated, only surgical masks, N-95, and KN-95 masks are allowed. Where indicated, the applicable PPE policy as designated by Ochsner Health must be followed. Hair of any style longer than the shoulders must be secured in bun or ponytail in patient care areas and should not obscure sight or interfere with safety and activities performed. Not allowed: Lounge, extreme, sports, denim, tight fitting, wrinkled, and/or damaged apparel. Apparel and accessories (e.g. lanyards) with logos or slogans other than Ochsner Health. Open toe shoes. Jewelry that interferes with safety and/or clinical activity, including earrings below the jawline and more than two rings per hand.
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