Etiquette Essenials: Serving with Excellence A Quick Guide to Exceptional Hospitality
“I don’t know.” → “I’ll find out for you.” “Calm down.” → “I understand, let’s find a solution.” “No problem.” → “My pleasure” / “Absolutely.” “It’s our policy.” → “To ensure the best experience, we…” Phrases to Avoid (and Better Options) “Not my job.” → “Let me find the right person.”
Dress Code Standards
Professional image required Address privately, respectfully Offer solutions, give feedback Document & escalate if repeated
Hospitality = Respect “Etiquette isn’t about rules — it’s about making people feel
valued.”
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