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proactively, initiating conversations about issues they may not yet see. Partnerships build over years, developing trust and cultural understanding along the way. Sometimes it also means delivering difficult truths: telling a client what they need to hear, not what they want to hear. The small touches matter too; waiving a late fee for a normally reliable payer, or reassuring a client that a query will be handled promptly, even if not overnight. These gestures signal partnership rather than transactional service. Our Real World Impact The advisory role can save clients significant costs. One company, for example, faced the difficult decision to let an employee go. The EOR managed the separation with sensitivity, protecting the employer’s reputation while also
The shift also reflects the broader transformation of global work. With technology enabling distributed teams, organisations can now access diverse cultures, skills, and lower-cost talent worldwide.
benefit priorities, and long-term entity plans, they unlock opportunities to deliver more value and generate more revenue. Clients: Driving the Shift Part of the momentum is client-led. Companies now measure an EOR’s capability not only by whether staff get paid on time, but also by the quality of answers they receive to increasingly complex employment questions. A decade ago, an “I don’t know” might have been acceptable.
The shift also reflects the broader transformation of global work. With technology enabling distributed teams, organisations can now access diverse cultures, skills, and lower-cost talent worldwide. That comes with challenges: harmonising benefits across geographies, ensuring remote navigating unfamiliar labour laws. EORs are uniquely positioned to bridge those gaps. Being a partner means far more than providing payroll data. It means talking to clients employees feel integrated, and
Today, it is a reason for a client to switch providers.
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GLOBAL PAYROLL MAGAZINE ISSUE 16
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