They’d been given training. But it wasn’t in a language they understood. The jargon, the pace, the style, it didn’t match how they learned. So, after putting their heads together, they decided to talk to their manager. The next day, with all the courage they could muster, they explained how they were struggling with the new time and attendance system. They asked for training that aligned with their learning style, more hands-on, face-to-face, and ongoing support. They described how it felt like the training had been delivered in a foreign language. Their manager listened. And for the first time, thought about this change from a different angle. Having grown up with tech as second nature, they had assumed the training was enough. But now, hearing Felicity and Carl’s experience, the manager
Because sometimes it’s not the change itself that’s the problem, it’s how we bring people along with it.
notifications, and the slow disappearance of real people from the process. Carl nodded, laughing quietly. “More like The Office ,” he said. “Except the jokes aren’t as funny when it’s your payslip.” They weren’t resisting change. They just missed feeling part of it. And sometimes, like Neo in The Matrix, they couldn’t help but wonder: Was there a way out of this system, or just more updates coming? Because in the end, it wasn’t the technology that wore them down, it was the silence around it. All they ever needed was someone to say, “We see you. Let’s learn this together.”
realised more could have, and should have, been done. A few weeks later, the company introduced a new training program. Face-to-face. Step-by- step. Designed for people like Felicity and Carl. Because sometimes it’s not the change itself that’s the problem, it’s how we bring people along with it. Felicity once joked to Carl that she thought the future would be more like The Jetsons , flying cars, robot assistants, maybe even a button to make coffee. But instead, it felt more like an episode of Black Mirror , apps that promised simplicity but delivered stress, endless logins, confusing
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ISSUE 16 GLOBAL PAYROLL MAGAZINE
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