Tandem Strategic Plan 2023 (Internal)

Quality.

Tandem Health will demonstrate our commitment to continuous improvement.

Strategy 1: We will evaluate and improve Quality, Compliance and Risk Management Committee and Communications. Strategy 3: We will leverage innovative and emerging technologies to serve as meaningful and effective tools to manage compliance, risk and quality efforts.

2023 2024 2025 BY WHEN? B=Begin C=Complete

ACTION STEPS

MEASURES / INDICATORS

RESPONSIBILITY

Optimize the use of Compliatric to improve document management and reporting.

3a

Project Plan for module roll out

Chief Compliance Officer

B

C

3b Assess the EMR's ability to improve and support new and existing strategic quality directives through workflow processes; implementing findings. 3c Establish, and meet or exceed, quality metrics including developing effective systems for communicating performance utilizing dashboards and other tools, as applicable.

Quality Improvement Clinical Informatics

Evaluation tool for workflow/EMR capabilities

B

C

Quality Assurance Quality Improvement

Dashboard development

B

C

Strategy 4: Ensure that all staff understand their role and how it contributes to our quality program and its success.

2023 2024 2025 BY WHEN? B=Begin C=Complete

ACTION STEPS

MEASURES / INDICATORS

RESPONSIBILITY

Quality Assurance Quality Improvement Human Resources Quality Assurance Quality Improvement Population Health Quality Assurance Quality Improvement Human Resources

4a Clearly delineate roles and responsibilities to ensure all staff provide services and accountabilities.

Job descriptions include activities related to quality improvement activities.

B

C

4b Department baselines and goals are established and communicated to all staff.

B

C

Baselines and measurements established.

4c Train new employees regarding quality measures, their role in achieving them, and implement ongoing education and awareness regarding quality initiatives.

Accountabilities established by department, teams, and individuals.

B

C

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