Built America Magazine | South
When client relationships, Sullivan doesn’t mention clever sales tactics or high-end finishes. He talks about listening. asked about lasting “Any consumer will tell you: they want to be heard. Listening is a skill, and we train for it. We’re not perfect at it — but we want to be excellent.” That humility — paired with high standards — is a thread that runs through the entire business. “Being heard is everything.”
Recognition matters — but not for ego. It’s about alignment with vision. Living Stone was named Custom Home Builder of the Year last year, a moment Sullivan describes as “satisfying,” but also motivating. “We want to be the most respected name in custom home building. Will we ever get there? No. That’s the horizon.”
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