AYAH Patient and Family Orientation Pack

Welcoming visitors to the AYAH

When family and friends come to visit We welcome your visitors to the AYAH. All visitors are required to identify themselves by registering at reception. Please use discretion regarding the number of visitors and the times at which people come and go. If you wish to have large groups visiting, please inform staff prior to making arrangements.

We do not have strict visiting hours and understand that there may be circumstances in which visitors arrive after standard business hours. However, please liaise with the NUM or Nurse in Charge if visiting outside our regular hours of 8am to 8pm. As part of our fire safety requirements, all family members should please sign in and out at the reception desk when leaving or returning to the AYAH. Nursing staff must also be informed of any visitors.

We recognise your visitors may wish to have a look around the AYAH, however, please consider the privacy of other guests and consult with staff members before touring visitors. Tea and coffee are available for your use in the dining room on the Ground Floor and Lounge Room on Level 1.

Local sights, eateries, attractions and discounts

If you would like to learn more about the local area, including various attractions, sites and discounts offered by the community, please scan the QR code.

Transport Assistance Schemes for Rural families The Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS), provides financial assistance towards travel and accommodation costs when you need to travel more than 100km one way or 200km within a week, for appointments to the same medical practitioner or health service for specialised medical treatment that is not available locally.

IPTAAS provides financial support towards travel and accommodation. You can claim financial assistance towards: • Private vehicle travel • Public transport (trains, buses and ferries)

• Taxis (includes ride sharing like Uber) • Air travel (in special circumstances) • Accommodation

Your medical specialist will need to complete some sections of the form before you submit your claim.

Claim forms are available from AYAH reception desk, the social worker and you can download the form - www.health.nsw.gov.au/transport/Pages/iptaas.aspx

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Adolescent and Young Adult Hospice (AYAH)

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