Please read this section carefully prior to arrival at the AYAH
What to expect during your stay Our goal at the AYAH is to create an environment that feels like a home away from home. We want you to feel comfortable, safe and understood. At any time during your stay if you have any questions, or are unsure
of any procedures, please feel free to ask our friendly staff. To help set your expectations, please note the following;
• Parking on site is limited to one spot per family. If you have multiple vehicles, please drop your belongings to the facility and park on Darley Rd. • Siblings and young children staying at the AYAH or visiting must always be supervised by parents or guardians. Staff are busy attending to patient needs and cannot be responsible for providing supervision or entertainment. Volunteers will support this when possible. • Friends of patients can also stay on site depending on accommodation availability. As part of our fire safety requirements, all family members should please sign in and out at the reception desk when leaving or returning to the AYAH. Nursing staff must also be informed of any visitors. • If you have a support animal you would like to bring for your stay, please discuss suitability with Clinical Nurse Specialist prior to admission.
• Patient rooms are on level 1, the upper level of the facility. Family rooms are on the ground level. Patients can spend time in the family rooms; however, we encourage patients to spend most of their time in the common areas or their allocated rooms where nursing staff and doctors can assist them if needed. Patients cannot sleep in the family rooms overnight and must sleep in their allocated patient room. • Family members and carers and companions can spend time in or stay in the patient rooms with patient or guardian consent. • Family accommodation can be requested and is provided at no cost. There are limited family room facilities, so these spaces will be allocated on a priority basis, dependent on patient conditions and family circumstances. • Bed linen and towels are provided, however please bring your personal belongings and toiletries.
Communicable Diseases For the safety of AYAH patients please note;
If a patient or family member planning a stay for respite experiences fever, vomiting, diarrhea, a positive Covid-19 or Influenza result prior to admission, please notify the Clinical Nurse Specialist. Due to the fragile health of our patients at the AYAH, it may be necessary to reschedule a respite visit. If a patient, family member or support person has been exposed to any of the below communicable diseases within 3 weeks of their stay, their stay may need to be rescheduled. • Chicken Pox • Measles • Tuberculosis • Whooping Cough • Mumps
Patient and Family Orientation Pack
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