About the Directorate
Business and Operations – Campus Services (BOPS) is a commercial hospitality business function with a £13.5 million turnover. Our vision is to simply go beyond food and drink on campus. Our food story provides our overarching ethos that will define and drive all food and beverage concepts, operations, and delivery across the University of Birmingham. The purpose of the Food Story is to deliver a framework to align with when conceptualising, designing and mobilising food and beverage throughout the University campus. It supports the attainment of optimal wellbeing, social, ecological, operational, and commercial outcomes for the outlets themselves and the University as a whole. It is based on a very simple idea – to provide fresh, locally sourced, good food made by talented well trained teams, who provide our customers with a great experience. The food story is integral to our future success and can be defined as: ‘the overarching ethos that will drive all food and beverage concepts, operations and delivery across the University’.
"We know from discussions with stakeholders and our own staff that we need to transform into a proactive, responsive, innovative and sector leading service. We will create a service function that delivers excellent alignment to the university's vision and ethos. We will proactively work with university stakeholders and students to drive creativity and innovation across our culinary offer. Food, beverage and hospitality is at the social, nutritional and wellbeing heart of the University. This role will drive innovation in a group of highly experienced and passionate chefs, food development experts and service ambassadors. Through ongoing market research, product development, targeted training programmes and operational optimisation, you will have all the ingredients to deliver service excellence."
Fiona Wilkie Director of Business and Operations – Campus Services
Made with FlippingBook flipbook maker