Job Description
Role Summary Campus Services (CS) employs over 950 staff with a turnover typically in excess of £59m in the last financial year. CS plays a key role in the quality of the student, staff and visitor experience, providing services across diverse areas such as the University’s sporting facilities, catering, cleaning, conferencing, hotel operations, day nurseries, portering, post, branded and own-brand retail outlets, visitor services and attractions (e.g. Winterbourne House and Garden), student housing, transport, waste disposal and recycling. CS is a highly commercial organisation operating within the University context and has an ambitious strategic agenda, in terms of growing our service profile across both our Birmingham and Dubai campuses. This is a newly created leadership role heading the food development, innovation, and delivery team of one of the largest hospitality organisations in the West Midlands. Reporting to the Director of Business and Operations (DoBOPS), you will have autonomy and freedom to act across the CS and provide advice that will significantly influence decisions relating to the area of impact. You will work collaboratively as a member of the Business and Operations (BOPS), Food and Beverage Team, and make a significant contribution to the development and delivery of the unit’s business plan and service vision. You will be responsible for the leadership and management of the Food and Beverage provision, determining strategy, and driving operational consistency, innovation, and exceptional quality. You will lead the strategic development and operational performance of menu design, food production, presentation, and service delivery, creating appropriate and deliverable food offers. This will involve managing a large team through intermediate managers, to deliver effective and efficient services, achieving budget, ensuring legal compliance, and ensuring exceptional levels of student, staff and visitor satisfaction both in Edgbaston and at the University’s Dubai campus.
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