People Management • Highly effective leadership of a large team through intermediate managers, ensuring the composition of teams delivers the optimum technical/ professional skills, and that effective line management ensures continuous development of staff. • Guide, motivate, and coach direct reports, supporting them to develop and deliver services which are aligned with the University’s requirements. • Develop and deliver the BOPS training and CPD framework, including significant engagement with Apprenticeship programmes for catering. • In collaboration with the Learning and Organisational Development Manager (CS), champion and drive forward the BOPS ‘Red Carpet’ behaviours and values programme. • Develop and implement a culture that promotes equality and values diversity and inclusion. Quality assurance and improvement • Drive the delivery of an excellent customer focussed service seeking to deliver continuous improvement through the development of proactive strategies to enhance the student, staff, or customer experience. • Lead, manage, design, and implement a quality assurance (QA) policy and International Organisation for Standardisation (ISO), for the new BOPS teams and ensure it is integrated into the rest of the business functions. • Ensure the service complies with all relevant health and safety legislation, and relevant statutory codes of practice in relation to food hygiene. Responsibility for the implementation of updates to the Food Safety Policy establish effective mechanisms for monitoring compliance with legislative, quality or procedural requirements and for dealing with complaints. • Establish a risk management process for Food Safety across the BOPS for internal and external staff contractors, ensuring risk assessments are developed and updated, a compliance framework is established and managed appropriately, all equipment maintenance is up to date, and staff are appropriately trained. • Oversee major change projects to support strategy and achieve service and process improvements; conduct lessons learned exercises on completion of projects. • Proactively engage with sector peer networks, identifying best practice from other institutions in the UK and internationally, assessing performance
against external benchmarks and reviewing/amending practices to ensure that the service is of the highest possible standard. • Drive forward process change and cultures towards greater automation, self-service, and outsourcing. Support to the Director of Business and Operations • Deputising for the DoBOPS as required. • Be a member on relevant committees/groups, presenting as required and influencing decision making on financial and commercial issues.
• Lead projects as and where appropriate.
Directorate and Operations Requirements • Contracts are task-based as such hours be will required to suit the needs of the business, which will include evenings and weekends, bank holidays and closed days, based on a notional 37.5 hour week (or pro rata). • BOPS is an all year-round service, you will be required to participate in and manage the Duty Manager rota, providing management cover 7 days per week / 365 days of the year, and provide emergency response as necessary across all operations. • To undertake works activities across all UoB campuses as requested that are commensurate with the grade and role activities to support the Division and wider UoB activities.
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