JOB DESCRIPTION
Head of Student Support Services
Specific Responsibilities
Specific Responsibilities
Client Services • Assist the Director to define, construct and implement strategy for the service to ensure students receive support throughout their journey at the University of Law. • Lead, manage and develop the services staff so that they are equipped for and enthusiastic about the challenges related to all aspects of supporting students. • Engage with other departments across the University to provide a seamless experience for students. • Develop and implement performance targets within an annual operational plan. • Prepare and present reports to the University’s Senior Management Team as necessary. • Promote the use of ICT to streamline delivery of services. Business Delivery • Through demonstrating strong commercial awareness and sector knowledge contribute to business planning, operational strategy and delivery. • Translate business plans and priorities into meaningful targets. • Develop policy and procedural statements in the area of student support in conjunction with relevant colleagues across the University. • Through a deep understanding of your area of responsibility, record, monitor and manage risks effectively. • Work with Academic Registry, IT, Finance, Operations Board, and Campus staff members in developing centralised systems and processes • Effectively manage, communicate and implement change.
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