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CONNECTING THE CHART MEMBER COMMUNITY
PUMPKIN SPICE TIME OCTOBER 2024
VISIONARY TRAINERS TRANSFORMING HOSPITALITY
Louisville Keynote: It Starts With You! 3 Breakthrough Steps to Playing Bigger in Leadership, Business, and Life
Leadership is not about you, but it starts with you! If you want to be a great leader of others, you must first be a great leader of yourself. Impactful speaker Justin Patton will have you explore the wake that you leave, the #1 trait that holds all leaders back, and how your presence builds or erodes trust and connection in your relationships. This highly engaging presentation will challenge you to look at yourself differently, and it will change how you lead and communicate in every part of your life.
Registration is now open at chart.org!
Justin Patton Keynote Speaker, Coach, Author The Trust Architect
CHART at the QSR Evolution & FSR NextGen Conference
This second annual conference saw dynamic growth, and CHART was delighted to be there to showcase our members’ leadership:
Chris Sutton (left) and Rachel Richal, CHT (right) were on a panel that discussed how to revolutionize restaurant training.
We LOVED to spend time with Schoox partners Joe Yates, Gord Zeilstra, and Scott Lovell (not pictured).
Plus: Dr. Felicia White Ed.D, CHT, Lisa Marovec, Tammy Calhoun, Rachel Richal, and Kelly McCutcheon are on the Women in Restaurant Leadership (WiRL) advisory board.
A big bonus was visiting with CHART friends of old. Lisa Marovec (left) got to catch up with Cheryl Whiting-Kish (right).
Kelly McCutcheon expertly moderated a panel on the state of women leadership in the industry.
SoCal RTF | 6.6.24 Orlando RTF | 7.24.24
Read Audrey Benet’s Orlando RTF recap article “AI, Team Building, and the Power of Connection: Insights from a CHART RTF” at chart.org > Training Tools & Resources > Training Articles. Thank you to Kim Carson for hosting, and Rachael Nemeth of Opus for presenting!
Pacifica Hotels hosted the event at the beautiful Jamaica Bay Inn in Marina del Rey. Approximately 30 Training and Development professionals got together for an action-packed agenda including a presentation by CHART Board Member James Frank, "Positive Culture Impacts Retention." The group also enjoyed a delicious lunch, Training High 5s, a special presentation from the California Restaurant Foundation, and, of course, LOTS of networking!
PresidenTalks It’s the 4th Quarter…Finish Strong!
“Where did 2024 go?” I asked myself this question on September 22nd when I was reminded that we are now officially in the fall season. (I know in some places e.g., Georgia, it may not feel like it, but yes, it is now fall.) In many organizations, this is the last fiscal quarter of the year, and there is the focus to finish strong while making plans for 2025. Personally, the same applies, and I have found it challenging at times to maintain the focus on both. You may be bombarded with training needs for those last minute promotions to drive Q4 sales and traffic, while at the same time being asked to provide 2025 budget requests and curriculum strategy. Do you have unused PTO to take? Or a personal goal that you committed to completing before the end of the year, yet you are thinking about what you will accomplish next year?
CHART President Dr. Felicia White, Ed.D, CHT
How do you find the balance? My advice is instead of focusing on the balance, focus on strategy. (I am going to do my best here to use a sports analogy; my apologies in advance if I do not get it 100% correct). In the 4th quarter of a basketball game, there is a desire to get as many points on the board as possible, while saving the strength of the players for the next game or even the next season by avoiding injury. For the team in the lead, there may be a focus on breaking a record or driving higher stats. For the team trailing behind, could a last quarter rally change the outcome? The same happens in business. It might be nearly impossible to meet the fiscal goals, but the 4th quarter rally may at least lessen the gap and show positive momentum going into next year. Proper planning with a strategic view for 2025 may help secure the resources needed for additional headcount or vendor
resources…AND attending CHART 107/108 conferences. You may not meet your personal goals, but you can make progress towards them and reflect for your planning next year. This is still a win! Whether your focus is finishing the year, planning for next, or both, think strategically and consider the question: what action(s) will have the most impact? (This is where you want to allocate your resources.) Shameless plug: CHART’s online discussion forum, Ask My Peers, is an excellent resource to connect with fellow members and brainstorm ideas as you and your team are finishing out the year.
Finish the 4th quarter strong! P.S. “Let’s go Atlanta Dream!”
Atlanta RTF | 9.5.24 Find out how learning as a team at an RTF fosters a communal sense of wonder and exhilaration. In Rachel Nemeth’s Artificial Intelligence (AI) literacy session, Shannon Ciccotelli of Jim ‘N Nick’s Bar-B-Q saw her team's enthusiasm for the unknown ignite immediately. Read her wonderful recap about the results this RTF created for her team in her article, “The Value of Collective Learning:
Donna Herbel Wows Crowd in Story Showdown!
CHART’s very own Donna Herbel took home the top prize at Minnesota's first-ever "Last Story Standing" competition. The National Speakers Association invited professional speakers to compete on stage, each armed with just five minutes to tell their best story. The stories were judged on how much they wowed the audience, how well they were told, and how useful they are in the real world.
Unleashing Ingenuity and Innovation,” at chart.org > Training Tools & Resources > Training Articles.
Donna Herbel, FMP, SPHR CEO and Chief Igniter, Blue Phoenix Learning Past President, CHART
It’s a full page of Member News kind of a day
Julius Ridgley, MBA is now Director of Learning and Development at Primanti Bros. Restaurant and Bar.
Sarah Kutudis is now Manager of Training and Operations at Bonefish Grill. Jesse Boehm is now Training Development Associate Manager for Inspire Brands.
Eric Carlson is now Director of Training and Design at Zaxby’s Franchising LLC.
Christine San Juan is now Human Resources Director at Seven Stars Bakery.
Dylan Bitticks is now Director of Training at Dave’s Hot Chicken.
Paul Miramontes is now Manager, Learning and Development at Galardi Group Inc. Dr. Jennifer Belk White, Ed.D is now Vice President of Human Resources and Compensation at General Hotels Corporation. Mireya Flores is now Senior Project Manager Ops Services at Jack in the Box. Margaret Morgan is now Training and Development Manager at CC's Coffee House.
Brian Henry Jr. is now Director, Operations Services at Walk-On’s Sports Bistreaux.
Dr. Felicia White, Ed.D is now Vice President of Learning & Leadership Development for Ascent Hospitality Management.
David Wallace of Twin Peaks Completes Competency Program
James Lee is now Senior Instructional Designer at IHOP.
Erin Froneberger is now Field Training Manager at GoTo Foods.
Congratulations to David for this achievement!
Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918
Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org
Chicago by the Numbers
230 Attendees
CHART Talks are Online Now chart.org > Trainer Development & Events > CHART Talks
84 First Time Attendees (FTAs)
scholarships $7,657
Evaluation Verbatims
raised to support
Most favorite things
“ALL the keynote sessions were applicable to NOW. Mental & emotional health, peer coaching, networking, best practices to create FUN, and FUN!”
4.56/5 – Willingness of all attendees to attend another CHART conference 4.38/5 – FTAs rank their CHART experience
“The group of people putting this on truly care. The networking and best practice sharing can’t be beat.”
Suggestion to improve
“I would like to have more senior leaders and strategic decision makers at an organization like this.”
14 Certified Hospitality Trainer (CHT) recipients
20 Breakouts 4 Keynotes
Announcing our new Board of Directors for 2024-2025! In great part, the reason CHART delivers life-changing professional development experiences for hospitality trainers is due to the fantastic people pictured here. We are member-driven and member-led! The new Board will carry out key strategies for CHART, including the development of educational programming, strengthening strategic industry partnerships and networking opportunities, expanding the reach of our Hospitality Training Competencies Certificate Program, and providing forward-thinking professional and personal development experiences for our members. The Board also oversees our semi-annual Hospitality Training Conferences.
Left to right: Corban Nichols, Board Member, Membership | Dr. Jennifer Belk White, Ed.D., SPHR, SHRM-SCP, CHT, Board Member, Conferences | Dr. Felicia White Ed.D, CHT, President | Curt Archambault, Board Member, Education Strategist | Kelly McCutcheon, President-Elect | Alie Gaffan, CHT, Board Member, Networking | James Frank, Board Member, Conferences
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