ACTIVITY SUMMARY
DEPARTMENT
ACCOUNT 101-010-030
PROGRAM/ACTIVITY LIBRARY SERVICES
LIBRARY
MISSION/PROGRAM DESCRIPTION The mission of the DeSoto Public Library is to provide books, materials, programs and services to residents of all ages to assist in their pursuit of information and resources to meet their educational, cultural, recreational, professional or vocational and related computer access needs.
GOALS AND OBJECTIVES
* Increase usage of materials, including books, electronic content, and audio visual materials, by satisfying market demands.
* Increase program attendance.
* Increase customer satisfaction of interaction with Library staff members, as measured through the survey distributed to on-scene patrons.
* Maintain and provide to the public the use of computers and appropriate software.
PERFORMANCE MEASURES/SERVICE LEVELS
Actuals FY 2019
Actuals FY 2020
Actuals FY 2021
Quantifiable Factor(s)
FY 2022 Target
Activity Demand/Workload 1. Number of public use computers
43
43
43
43
2. Number of adult, teen, and youth programs per annum 3. Number of customer service surveys completed 4. Number of items checked out and used by customers
466 300
425 325
265 358
425 325
363,365
405,000
264,049
405,000
5. Outreach Opportuntities
39
36
Efficiency/Effectiveness Measures M&O Budget Per Capita M&O Budget % of General Fund Budget
$25.06
$35.96
$24.91
$26.00
3.0%
3.2%
2.9%
2.7%
1. Average number of daily public use computer logins 2. Average number of participants per program 3. Percentage of satisfaction reported through customer service surveys 4. Average turnaround time for shelving of materials
247
250
250
206.75
34.31
38
38.0
31.68
95%
0.97
95%
95%
24
2400%
24
24
177
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