SOFTWARE
BIGCHANGE’S SERVICE MANAGEMENT SOFTWARE OFFERS A COMPLETE DIGITAL SOLUTION THAT INCLUDES CRM, JOB SCHEDULING, LIVE TRACKING, FIELD RESOURCE MANAGEMENT, JOB FINANCE, AND BUSINESS INTELLIGENCE IN ONE SYSTEM… Making the BigChange to Digital Working
T here has been a seismic shift to digital working and many electrical contractors have already made the first moves to be at least partially paper-free, with systems for accounting as well as compliance, job booking, and vehicle tracking. However, these systems often operate separately, which increases as staff must switch from one system to another and then manually enter data. In addition, customers now increasingly require real-time, digital reports, proof of compliance, digital certifications, and evidence of the “job done”. What is really needed is a complete end- to-end, seamless, and digital solution that works as well out in the field as it does in the office. BigChange is a solution that brings together CRM, job scheduling, live tracking, field resource management, job finance, and business intelligence into one system. BigChange enables workers on-site to use mobile devices to synchronise in real-time with the office – and managers out of the office – giving everyone 24/7
visibility of all jobs. Compliance is made easy as vehicle trackers provide live location information, which is supported by accurate, time-stamped records, all backed up with accompanying photographs from the site. Formed back in 2013, BigChange is headquartered in Leeds, UK, and its cloud-based job management software is already trusted by around 1,900 field service organisations in the UK and Ireland. Nicky McNally, MD of EV charging point installers McNally EV says: “Using BigChange, we don’t need to produce unnecessary paper copies, and our installers and engineers can access client records and technical documents, including photographs, through the mobile app. This makes them more efficient and is contributing to a reduction in mileage.” “CRM functionality allows us to keep track of customers past, present, and future, meaning our customer interactions are always informed and up to date. Our engineers can also check
and allocate stock remotely, which improves efficiency and communication within the business,” he adds. The Quora Group uses BigChange in its electrical and building maintenance divisions. Director Craig Firth says: “We work in the public sector, which requires a high level of compliance and documentation. BigChange enables us to offer a far higher level of service in terms of digitised, evidence-based compliance and reporting. It has been a big advantage for us in terms of winning and delivering these public sector contracts.” Christian Tonna, Managing Director of electrical contractor MEDLEC says: “Jobs are instantly available to our engineers so we can be more reactive and efficient. We are now 40% more productive, allowing us to take on more work with the same resources. And since we can access everything we need anywhere, at any time, BigChange is the ultimate management tool.” See BigChange at ELECTEX Dublin, Stand PE2 www.bigchange.com
ELECTEX TRADE EVENT DUBLIN • 7-8 SEPT • REGISTER TO ATTEND www-bepex.ie | 65
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