Customer Service
Three ways to connect with Norfolk County’s friendly ServiceNorfolk staff for help with questions, service requests, general inquiries, and more!
Online Visit our online portal at service.norfolkcounty.ca for non-urgent issues, including: Council, by-law and records • By-law enforcement • Deputations • Historical records request • Municipal significance or no objection (events) • Proclamations and/or community flag raising Parks, trails, cemeteries and forestry • Cemetery issue • Community tree inspection • Facility issue • Park or trail issue • Portable washroom issue • Tree planting request
Roads and transit • Accessible street signage • Entrance permit • New bus stop • Oversized/overweight load permit (OSL) • Potholes • Road occupancy permit • Road safety concern • Road debris • Road sign issue • Sidewalk or curb issue • Streetlight issue • Temporary encroachments • Traffic signal or pedestrian crossover issue Taxes, permits, licences and applications • Burn permit • Business licence • Civil marriage ceremony • Community-led initiatives and projects
• New civic address • Outdoor special event permit • Property tax bill reprint and statements • Property tax rebates, adjustments, and deferrals • Zoning information Waste management • Bulky item pick-up • Illegal dumping • Missed waste collection • Public garbage bins Stormwater, weather and seasonal • Flooding (non- emergency) • Grass cutting • Damage from snow clearing • Stormwater management
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