Updates and changes This guide is accurate as of August 21, 2026. For the most up-to-date information, visit NorfolkCounty.ca/Rec. Program changes Norfolk County may cancel or combine programs at any time prior to the start date of the program. The County reserves the right to change the program time, location or fee if required. If this happens, a registered participant will be eligible to receive a full refund or account credit. Programs and swim lesson registration Program information is viewable on ENCORE. The deadline to register is one week before the start date and is on a first-come, first- served basis. Register early to avoid disappointment of cancelled courses and programs due to low registration. All registrations require pre-payment. Accommodations Please contact Recreation Customer Service to connect with a member of the Recreation Team to accommodate your needs. Waitlists You will be placed on a waitlist for any full program or drop-in activities. If a spot becomes
available, you will be notified by email. Withdrawals To learn more about withdrawals for programs, classes and drop-in activities, visit norfolkcounty.ca/Rec. Exclusion dates Some programs are not available on some days, see ENCORE for details. Missed days/classes Absences from program days/classes due to illness, vacation, or for any other reason will not be eligible for credit or refund and make-up classes will not be available. Account credits may be issued for extended absences due to injury or other extenuating circumstances; a valid medical note is required. Transfers and late entry Transfers and late program entry are subject to availability and any difference in fees must be paid at the time of transfer.
accounts and website.
Cancellations Cancellations may occur from time to time. Staff will notify participants with as much notice as possible. A credit will be automatically applied to your account. Photography Policy To protect the privacy, safety, and dignity of all patrons, photography and recording are strictly prohibited in all washrooms, change rooms, and dressing areas within Norfolk County recreation facilities. This policy is in accordance with the Criminal Code of Canada, Section 162, which recognizes a person’s reasonable expectation of privacy in spaces, such as washrooms and change rooms. Unauthorized photography, video recording, or observation in these areas is a criminal offence and may lead to prosecution. In program spaces, lobbies, and other public areas, please refrain from photographing or recording others without their explicit permission. Tax All recreation programs (excluding programs provided primarily to children 14 years of age or younger), memberships, and facility rentals are subject to HST.
Closures and service disruptions
When a decision to close facilities is made staff will make every effort to notify registered participants. Cancellations will be announced on Norfolk County’s social media
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