Candidate Information Pack
Key Accountabilities
Safety & Welfare • Top of your agenda always; practice an unrelenting approach to safety and welfare by adherence to any and all safety policies and processes in our organisation. • Develop an understanding supported by your manager within your respective property for all statutory and legal accountabilities we hold; furthermore, ensure that the teams understand why we perform such duties and encourage an environment where safety and welfare is never overlooked. • Create an environment whereby all team members feel confident and comfortable in raising any concerns about our properties or our practices. • Support the completion of all Health & Safety routine checks and Planned Preventative Maintenance schedules. Concierge • Positive attitude and great communication skills to deliver a truly memorable and impressive experience for our customers • Key point of contact for our customers throughout their stay with us. • Assist our customers with a wide variety of enquiries such as reservations, suggestions for events, arranging transport, local knowledge and so much more • Build relationships with the customer, knowing their likes and dislikes creating long lasting connections. • Manage and organise postal / courier deliveries on behalf of the customer, ensuring that all items are recorded, stored safely and ready for collection Customers • Champion always, the needs of our customers, leading by example and demonstrating a personal desire for high levels of service in all interactions. • Support the provision of a service in your property that is constantly pursuing customer retention and recommendation. • Liaise with contractors and communicate with the residents for work to be carried out • Organise social events, delivering an excellent social calendar in your property throughout the year, making sure our efforts are spread consistently throughout a customer’s entire time with us.
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