Assistant Operations Manager
• Represent the voice of the customer at all levels in the business, ensuring that the decisions you make are done so with the customer at the forefront. • Take regular time to understand the shifting shape of the University landscape in your city, the demographic of customers it serves and develop and showcase a strong understanding of what life is like for our customers.
People
• Support recruit and develop team members, who conduct themselves consistently, fairly and are respected by their peers and colleagues.
Leasing
• Support the successful lease-up of your property. • Deliver on a solid customer retention and recommendation performance in the property. • Help to assess the rebooking eligibility in the property on a routine basis, to ensure you and the team are clear on the potential retention you can achieve. • Process and manage any and all booking administration efficiently and with care and attention to detail, in particular ensuring the data of our customers is treated with the utmost respect at all times. • Develop a solid understanding of the local University picture, competitors and where your assets rank relative to the comp set. • Encourage input and ideas of the team to develop the leasing plan for your markets. • Develop strong, meaningful relationships with institutions in your cities; in particular, the Accommodation Office, International Office, Student Union, and Welfare teams. • Help to ensure the teams are compliant with all data protection requirements as it relates to customer data; that the fundamentals of Tenancy law are understood by you and the teams and that handling of deposits is done so within the legislative requirements.
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