Our Purpose Why we exist
Our Vision What we aspire to be
Our Business What we do
THE SHANGRI-LA CULTURE
To be the best-loved hospitality group, pioneering new horizons and setting new benchmarks.
We host people to the colorful joys of life in a sustainable manner.
Inspired by our Asian heritage, we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver.
Our Beliefs
Fundamental qualities in our character that define us Our Nature
Own our success We act with the desire to succeed and drive business results. Compete to win We have a winning mindset. We take pride in high performance and set new benchmarks. Never give up Resilience is in our DNA. We adapt to change with determination and flexibility.
Code of behaviours we live by
Do good
We strive to do the right thing from the heart, with integrity, care and sustainability.
Obsess over customer experience We are obsessed with delivering heartfelt hospitality to our guests, creating moments of joy that truly matter.
Courtesy Humility
Thoughtfulness Sincerity Respect
Together We’re Shangri-La
Selflessness
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