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THE FIRST FIVE YEARS AFTER GRADUATION: LEARNING TO BE A DOCTOR Michele Gaspar, DVM, MA, LCPC 9:00 AM - 9:50 AM | Room 209 The first five years after graduation from veterinary school or completion of internship/residency is a critical period for any veterinarian. More so than learning "good habits" and avoiding "bad" ones, the first five years are a time when professional identity is formulated and typically becomes solidified. Career dissatisfaction is often seen during this time as early clinicians become disillusioned with a career that many, if not most, have dreamed of participating in since they were very young. In this presentation, we will discuss the factors which impact successful transition from student to clinician, opportunities and pitfalls that are frequently found during this time and how both early career veterinarians and their leadership can navigate this important professional developmental phase. WHAT'S YOUR STORY? HOW OUR LIFE NARRATIVES AND ATTACHMENT STYLES INFORM OUR CLINICAL PRACTICE Michele Gaspar, DVM, MA, LCPC 10:30 AM - 11:20 AM | Room 209 All of us are the sum totals of events and relationships that have occurred throughout our lives and have shaped us in small and sometimes profound ways. Those "stories" often significantly impact our career choices and how we interact with others. Within the past 20 years, mental health professionals have increasingly understood how our personal narratives and our attachment styles impact how we see ourselves and others. In this presentation, we will review John Bowlby's work on attachment theory, look at how that theory informs the way we interact with others and consider how the attachment styles of others interact with our own. We will use information on our own attachment style to formulate new and healthier ways of interacting with those in our personal and professional lives. UNDERSTAND PSYCHOLOGICAL DEFENSES (YOURS AND OTHERS) AND REDUCE YOUR STRESS We all use psychological defenses to manage anxiety. The use of those defenses by others, including clients, can cause significant professional distress and shake us to our very core. In this presentation, we will review the psychological defenses : Denial, represssion, projection, introjection, displacement, rationalization and reaction formation; consider instances in which we use them (and when and how they are used against us) and devise ways of identifying them in the "here and now," so that they do not overwhelm us. This presentation is for anyone who has ever heard the phrase: If you loved animals; you would do the work for free. ARE VETERINARIANS REALLY AT RISK FOR SUICIDE? Michele Gaspar, DVM, MA, LCPC 2:00 PM - 2:50 PM | Room 209 The increased risk for suicide among veterinary professionals is widely known and many ask: Is it the profession itself which is to blame or is the type of individual who is drawn to veterinary medicine the issue? In this presentation, we will provide updates on what is known about suicide in the general population and other health professions (physicians) and how it compares to that of veterinarians; risk factors; intervention strategies and ongoing research into suicidality. GETTING THE PERFECTIONISM MONKEY OFF YOUR BACK Michele Gaspar, DVM, MA, LCPC 11:30 AM - 12:20 PM | Room 209 Michele Gaspar, DVM, MA, LCPC 3:00 PM - 3:50 PM | Room 209 Many veterinarians wear their perfectionism as a badge of honor; but is it? Perfectionism seemingly allows for academic and professional achievement, but recent work also links it with anxiety, depression and even suicidal

take a systematic, case-based approach to remotely assess a veterinary patient’s health and wellness using techniques adapted from the American Academy of Pediatrics. Clinicians who participate will leave encouraged - with a better understanding of when, how, and to what extent the digital-physical exam can positively impact the administration of expert care. They will also increase awareness around how digital pet exams can remove barriers for patients using telemedicine to leverage the current staffing capabilities of their practices. LEARNING THE INS AND OUTS OF EMPLOYEE ENGAGEMENT Kimberly Pope-Robinson, DVM 9:00 AM - 9:50 AM | Room 209 It probably goes without saying, an engaged work place helps to promote our personal well-being. Disengagement is found in all industries, including veterinary medicine. Studies consistently show that the largest cost a company can have to their success is directly related to the level of engagement in their staff. This presentation breaks down the principle of engagement within the veterinary industries and provides tools and ideas on how to promote a positive engaging staff within the veterinary hospital. HOW TO MANAGE PERSONAL EMOTIONS IN There are multiple factors that need to be determined and shared during a conversation with a client when their pet is suffering with a difficult or complex medical situation. These conversations can elicit a number of emotions from the veterinarian and their staff when attempting to support the client through a decision. This presentation covers the traps that a team can fall into due to the emotions within themselves not being recognized and addressed during these conversations. Then provide direction on how to partner with the client while sharing ideas and tools to help manage the emotions related to these conversations. While there is no right answer on how to have these conversations, this presentation helps to define the situation and allows the audience to recognize that we are all normal in our struggle. And that true connection and acceptance of our own emotions, is in fact the answer in helping to move towards a successful outcome. CREATING A PRACTICE OF STAYING CONNECTED TO OUR PASSION TOUGH CONVERSATIONS Kimberly Pope-Robinson, DVM 10:30 AM - 11:20 AM | Room 209 We have all heard it, setting boundaries is the path to self-care and career sustainability. We then have all the intentions of setting our boundaries and one of 4 things often stops us in our tracks- we are afraid of disappointing someone, we don’t want conflict, we don’t want to be seen as selfish, or we just don’t know how to set them in general. During this hour we will take time to dive into the practice of knowing our boundaries, how to create them and what do we need to provide for ourselves to honor them. Creating a space to allow us to stay connected to our needs, while also allowing our passion to stay near to us. Allowing us each to then find our individual journey to career sustainability. PROMOTING TEAM WELL-BEING IS MORE THAN PIZZA PARTIES Hospital leaders are constantly challenged with finding ways to help promote well-being for their teams. Buying pizza for everyone on a long hard day can help boast a team for a short in the now timeframe. However, leaders desire to do more long-term efforts in the support of their team’s mental well-being. They also know that when we look at sustainability and well-being within veterinary medicine it is a unique journey for each individual. There is no one path or resource that works for everyone. Even though the struggle within vet med is dynamic and the journey for each person will be just as individualized, there are things a leader can do to help promote the space Kimberly Pope-Robinson, DVM 2:00 PM - 2:50 PM | Room 209 Kimberly Pope-Robinson, DVM 11:30 AM - 12:20 PM | Room 209

general team well-being. Understanding these areas and providing ideas on how to incorporate them into a team is the goal of this lecture. If you are looking for tangible ways to help support the well-being of your team and therefore promote quality care and sustainability of your staff, then please make the time to come to this event. Learning HOW VETERINARY TEAM WELL-BEING, IS THE The secret to happy clients is having happy veterinary professionals and that is a challenging space right now. Burn Out, Compassion Fatigue, General Stress, Ethical Fatigue, there are a number of factors that individuals within the veterinary profession are up against in staying engaged within their career. People are not only leaving the profession in large numbers, they are struggling with finding contentment in their current position. Being able to provide a quality client experience when our personal tank is empty, is pretty much an impossible situation. Helping team members by providing them with the awareness of this concept is the first step in promoting excellent client service in your hospital. Taking the next step by providing the tools and support for your team’s personal well-being is beyond valuable in creating a great experience for your clients. Learn about the strong connection of committing to yourself and our team has on the patients and clients we support. Then commit to taking the steps to a great client experience through self-care. DIGITAL PHYSICAL EXAMS: WHEN, WHY, WHERE, AND HOW TO PERFORM THEM? Cherice Roth, MS, DVM 4:30 PM - 5:20 PM | Room 209 SECRET TO HAPPY CLIENTS Kimberly Pope-Robinson, DVM 3:00 PM - 3:50 PM | Room 209 We have witnessed in human health that our ability to connect with medical providers remotely has improved access and quality of care. Telemedicine has been applied throughout every aspect of human care, from pediatrics to geriatrics. No human specialty leaves out the option, including surgical to neonatology care. Pet health is different. Furry, scaly, and feathery patients have yet to enjoy broad acceptance that many aspects of their health can be remotely assessed with high accuracy. The lack of adoption of digital care in veterinary medicine firmly holds in place barriers to animal care and improved quality of life for caregivers. The overall theme of the resistance is fear. The long-standing belief in inaccurate patient assessment and the fear of liability accompanying it has barred many clinicians from adopting digital tools for patient evaluation. The Digital Pet Exam discussion will take a systematic, case-based approach to remotely assess a veterinary patient’s health and wellness using techniques adapted from the American Academy of Pediatrics. Clinicians who participate will leave encouraged - with a better understanding of when, how, and to what extent the digital-physical exam can positively impact the administration of expert care. They will also increase awareness around how digital pet exams can remove barriers for patients using telemedicine to leverage the current staffing capabilities of their practices. SATURDAY, SEPTEMBER 23 _______________________________________ WE ALL NEED SOMEONE TO LEARN FROM: A good mentor can make the difference between a career that begins with structure and develops into a meaningful and satisfying one or a career that begins in chaos and ends in burn out. Mentorship is much more than "hand holding;" and shadowing; it is essential to the development of professionalism and one's identity as a doctor and team member. In this presentation we will discuss what good mentors do and do not do; how to ensure that early career veterinarians especially receive necessary mentorship and consider how mentorship looks across the career lifespan. We also will look at those qualities that hospital leadership should identify when selecting mentors and optimal and suboptimal mentor-mentee pairings. HOW TO BE A GREAT MENTOR Michele Gaspar, DVM, MA, LCPC 8:00 AM - 8:50 AM | Room 209



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