Hornsby Ku-ring-gai Hospital launched a week long celebration highlighting the Aboriginal and Torres Strait Health service team and service, the Carers Support Service, as well as celebrating local quality improvement projects such as: Integrated Booking Unit – Innovative translation services for disabled patients , BRUSH – improving outcomes in oral care Paediatric Service Emotional Support project.
NSLHD CELEBRATES HUMAN EXPERIENCE WEEK Human Experience Week, held between 29 April to 3 May 2024, holds special significance for us across Northern Sydney Local Health District and within NSW Health. The week highlights the important connection between the experiences of patients, their families and carers, and the experiences of healthcare staff and volunteers. This year the NSLHD Consumer and Patient Experience (CAPE) team facilitated a 2-hour hybrid event, by partnering with colleagues in the Virtual Health and Hospital in the Home Service to showcase our strategy, perfectly aligning with this year’s theme, “Innovate to Elevate” . The NSLHD Virtual Care and Emergency Ambulance Avoidance Strategy illustrates how NSLHD Virtual Care and Hospital in the Home Service have used innovation in virtual care to elevate the experience of staff and consumers.
Mental Health Drug and Alcohol Services showcased their quality improvement data dashboards and held a lunchtime event at Macquarie Hospital elevating the Human Experience through stories of recovery.
(Left to Right: Dr Thelma De Lisser Howarth – NSLHD Manager of Consumer & Pt Experience, Consumers – Robert & Charlotte) “I was especially delighted to have the two health-service customers tell their own stories rather than have a health-services provider tell an interpretation of customer perspectives.” “I really liked the patient stories. I found it so moving”
Partnering with Consumers Standard
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