MAY 2024
EDITION 32
Mona Vale Hospital celebrated with Human Experience Week with displays in each ward and taking the time to connect with staff by asking them and writing how they positively impact those they care for.
Primary and Community Health (PACH) held a fantastic virtual event, during which staff and Consumer Advisors shared their experiences working collaboratively on various PACH quality projects. Discussion centred around useful topics such as: What is a Consumer Advisor? and How to recruit a Consumer Advisor? The 2023 PACH Consumer and Carer survey results were also presented. The service also took the opportunity to share Patient Stories from across their service during Human Experience week. Patient Stories are regularly collected across PACH services for the purpose of understanding and improving the patient experience. Patient stories provide valuable insights to reflect on ways to improve service delivery and care provided. PACH Patient Stories highlight the important connections we have with patients, families, carers, and each other. Click here to view a collection of PACH Patient Stories.
Ryde Hospital held a stand in the foyer connecting with staff and consumers. Staff wrote down how they connect with patient to enhance the consumer experience – common themes were kindness, compassion, empathy and listening. The Patient Reported Measures (PRM) team promoted how the use of real time feedback (i.e. using standardised and validated tools) can improve patient experience and patient outcomes.
E-LEARNING MODULE
The importance of collecting and sharing patient stories is gathering momentum across healthcare. To ensure staff across Northern Sydney Local Health District are able to contribute to this body of work a new e-learning module on My Health Learning (Course Code 519719921) has been made available, called The Power of Storytelling .
Royal North Shore Hospital celebrated by sharing daily patient stories were sent to all staff. We were touched by Simone’s story of resilience and perseverance through her and her family’s cancer journey. Patient ‘S’ shared how she had spent the last 21 years navigating the complexities of Multiple Sclerosis and her appreciation of the empathy and comforting presence of nursing staff and how she embarked on a quest to improve inefficiencies she found in the system connected to enhancing the human experience. Jonathon, when diagnosed with psoriatic arthritis and immune system disorders spoke of the importance of team collaboration, communication, reassurance and compassion.
Staff can directly access the module by scanning the QR Code below or access from the Consumer and Patient Experience Education Intranet page.
The module, co-designed with consumers, guide staff through the process of taking a story with a patient, consumer, family, or staff member and using that persons experience to reflect, learn and grow. Several useful resources are available to download.
Partnering with Consumers Standard
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