MAY 2024
EDITION 32
Consumer and Patient Experience
HOW DO I OBTAIN THE CONSUMER TICK?
NSLHD is a major provider of health promotion and educational information to the community, patients, and their family and carers.
To ensure we maintain safety and promote quality, NSLHD needs to have a robust and well-defined process for producing health information, that enables consumer input and includes a clear process for regular review and endorsement.
NSLHD staff developing resources for consumers (e.g., brochures, publications, fact sheets, audio visual, apps, etc) should read the Consumer Health Information - Approval Steps for Producing and The Consumer Tick Process- NSLHD procedure and develop resources according to its requirements. This ensures health resources are developed within a framework that reflects best practice and is easily understood by the community, patients, and their families and carers. Staff can also access the Consumer Tick Resource intranet page that provides step by step instructions to ensure consumer health information and resources meet all requirements to gain the consumer tick graphic , or contact the Consumer and Patient Experience team on NSLHD- ThePatientExperience@health.nsw.gov.au
HOW DO I ACCESS A CONSUMER ADVISOR FOR MY COMMITTEE OR PROJECT ?
Did you know we have 85 registered Consumer Advisors in NSLHD?
Consumer Advisors bring unique and different perspectives to all parts of service development, delivery, and governance. They work with our district to improve how we deliver care and how we can create positive experiences for our patients, carers and families in our care. Like staff, NSLHD Consumer Advisors go through an onboarding and training process before starting work within NSLHD. We are always looking for more Consumer Advisors to join us. To help us grow our pool, the following posters can be displayed in your areas where consumers, patients and families visit. For more information please visit the Recruit a Consumer Advisor to your committee or project intranet page or contact the Consumer and Patient Experience team on NSLHD- ThePatientExperience@health.nsw.gov.au
Partnering with Consumers Standard
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