Shangri-La Academy 2022 – Syllabus
FUNCTIONAL PROGRAMS
Functional Learning Overview
The functional programs for Shangri-La Academy online have been classified into the following categories:
1. Rooms Division 2. Food & Beverage 3. Security 4. Wellness (Spa & Health Club) 5. Sales
6. Marketing & Shangri-La Circle 7. Corporate Communications 8. Revenue Optimisation 9. Finance 10. Procurement 11. Human Resources 12. Jen 13. Brands 14. CEPT 15. Customer Experience 16. Internal Audit 17. Data Distribution – Corporate Reservations Please scan the QR code to view the functional learning programs that have been identified by Shangri-La Academy HQ for 2022.
Hotel L&D leaders are advised to use the above categories for classifying functional programs featuring in the annual learning plan at the property.
10
Made with FlippingBook Digital Publishing Software