Learning Needs Analysis Methods
Task Analysis
• This method is only recommended for analysing skill-based learning needs.
• Interview the Subject Matter Experts (SME’s) & high performing colleagues
Ask the following questions: •
•
What tasks are performed?
How frequently are they performed?
• •
How important is each task?
• What knowledge is needed to perform the task? • How difficult is each task? • What kinds of training are available? • What is the impact of each task on the guest experience?
Business Data Insights
An annual learning plan should include the below business data insights from the previous year: • BSC Score for the year • Key market segments & clients for the property • Annual average occupancy • Annual average RevPAR • DR3 Top 10 defects • Key city/national & global events that influenced the business
People Data Insights
An annual learning plan should include the below people data insights from the previous year: • Annual colleague turnover (Departmental break-up if available) • Our People score from the hotel TrustYou metrics • Problem Handling score from the hotel TrustYou metrics • Total number of promotions for the year • Colleagues on IDP for the next year
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