PCOA Annual Report 2022-2023



2,138 Medicare counseling calls completed. 598 presentation participants. 102 Medicare-related

7,672 volunteers provided 84,374 hours of service. Volunteers drove 542,098 miles to meet clients’ basic needs. 14,189 older adults received volunteer support to remain independent. Each month, an average of 1,182 older adults are assisted by 639 volunteers.

claims/billing issues and alleged scams handled.

As the designated State Health Insurance Assistance Program for Pima County, PCOA provides unbiased, no- cost direct assistance with Medicare. We aim to empower, educate, and assist Medicare-eligible individuals through objective outreach, counseling, and training, to make informed health insurance decisions that optimize access to care and benefits. PCOA does not sell nor endorse any Medicare plans. Our staff and volunteers are highly trained and certified to help Medicare beneficiaries, their families, and caregivers with information about Medicare, Medicare Advantage plans, Medicare Prescription Drug coverage, Medigap plans, explaining how supplemental insurance options work with Medicare, fraud concerns, and much more. PCOA’s Medicare program also has Medicare and Senior Medicare Patrol presentations available in Spanish to better serve the second largest Medicare population in Pima County. “As I get older, finding the best Medicare plan would be impossible if not for PCOA! From my whole heart, thank you!” –Medicare Participant

PCOA’s Neighbors Care Alliance (NCA) is a network of neighborhood volunteer programs helping older adults to live and thrive safely in their homes. Volunteers support older adults through a variety of services which can include: transportation to medical appointments and shopping, running errands, meal delivery, phone calls and visits, light house and yard work, and caregiver respite. Services vary by organization. Neighbors connecting to neighbors reduces the social isolation many older adults face while helping to meet everyday needs. This year, the 15 Neighbors Care Programs continued to expand their reach within their communities and the impact was significant. In every tracked area, services and support increased: Over 89,000 more miles driven, over 2,900 volunteer hours were provided, 108 more older adults are served on average monthly, and 919 new older adults were enrolled. PCOA recognizes the need to establish new Neighbors Care Programs and is currently working collaboratively

with multiple neighborhood groups with the prospect of becoming participants. PCOA was invited to present the Neighbors Care Alliance program model at the Age of Connections: 2022 Age Friendly Arizona Conference in Phoenix (Sept. 2022) and at a forum sponsored by the ELDER Alliance in Tucson.



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