• Develop a solid understanding of the local University landscape in each city, competitors and where our assets rank relative to the local competition.
• Ensure every member of the team, regardless of their discipline understands how their role contributes to sales of the property and the impact on the student experience.
• Ensure we are consistently refreshing our approach to sales practice and training, factoring in research and feedback from our customers and partners.
• Process and manage any and all booking administration efficiently and with care and atten- tion to detail, in particular ensuring the data of our customers are always treated with the utmost respect. • Ensure every call is answered, every enquiry responded to, every email handled, and every viewing undertaken; ensuring the wider team are clear on our brand values and student ex- perience.
• Ensure we are compliant with all data protection requirements as it relates to customer data;
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